Description

KEY RESPONSIBILITIES 
 

  •  Providing advanced technical knowledge to resolve customer’s cases in a timely manner. . 
  • Designing and delivering training modules to address strategic technical needs when required. 
  • Gaining the commitment of employees to utilizing the Knowledge Base and the Client’s quality metrics. 
  • Ensuring Client satisfaction on knowledge base quality and accuracy. 
  • Guaranteeing, through collaboration with Foundever EMEA Team, effective maintenance, and evolvement of the Right Now knowledge base, and the rollout and usage across Foundever Sites that support the Account. 
  • Proficiency in data analytics tools such as Excel, Power BI, or similar platforms. 

 

 

Requirements: 

  • Fluency in the Dutch.
  • River Knowledge
  • Advanced Knowledge of (Microsoft Office applications- Word, Excel, PowerPoint, MS Project) is a plus
  • Absence is ≤ 3% for the last 3 months (April, May, June)
  • Zero Unauthorized absences for the last 3 months (April, May, June)
  • Minimum KPIs score of 70% for the last 3 months (April, May, June)
  • No active disciplinary incidents