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Description

KEY RESPONSIBILITIES 
 

  •  Providing advanced technical knowledge to resolve customer’s cases in a timely manner. . 
  • Designing and delivering training modules to address strategic technical needs when required. 
  • Gaining the commitment of employees to utilizing the Knowledge Base and the Client’s quality metrics. 
  • Ensuring Client satisfaction on knowledge base quality and accuracy. 
  • Guaranteeing, through collaboration with Foundever EMEA Team, effective maintenance, and evolvement of the Right Now knowledge base, and the rollout and usage across Foundever Sites that support the Account. 
  • Proficiency in data analytics tools such as Excel, Power BI, or similar platforms. 

Requirements:

  • Fluency in English (B2+ / C1 level in both spoken and written) is a must.
  • A minimum tenure of 6 months at Foundever.
  • Advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint, MS Project).
  • Absence rate of ≤ 3% over the past 6 months.
  • Zero unauthorized absences in the past 6 months.
  • Minimum KPI score of 80% for the last 6 months.
  • No active disciplinary warnings.
  • This vacancy is exclusively open to River English Agents in an on-site role.