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Vacancy details
Cyprus | Larnaca
We're sorry, but this vacancy is now closed.
Vacancy title
Team Leader Direct Sales - SAS
Ref
143233
Closing date
08/05/2024
Function
Operations
Work Model
On-Site
Location
Cyprus | Larnaca
Contract type
Permanent
Hiring Manager
Naaman Naaman
Description
Requirements:
Actively manage, coach and appraise the performance of all team members, resolving performance issues promptly
Ensure an effective working environment and consistent motivation for all team members to deliver to their full potential
Plan and organize to ensure high performance in areas of required skills, knowledge and competencies
Proactively review team members on the process of continuous improvement and implement changes to working practices/ processes
Deliver client satisfaction on quality and service level
Address, resolve and escalate problems as appropriate
Measure and track performance against established goals
Provides reports as required by the supervisor
Maintain forecasting / scheduling / real-time management requirements
Using available reports and other software reports effectively
Identify and offer solutions for operational and service problems
Coaches and develops staff; monitors staff product and technical knowledge
If required provides quality, ongoing feedback and required training
Maintains an in-depth knowledge of the client’s product
Ensures the attainment of client Service Level Agreements
Tenure 1 year in Direct Sale
Leads by example
Member of the SAS AB project and good knowledge of the account processes
Gains trust and respect from staff and works well with others
Motivates and reinforces teamwork and solicits the input and involvement of others
Strives for continuous personal development and improvement
Portrays a professional image to the client and to the team
Maintains a level of knowledge which allows for effective problem solving/trouble shooting
Focusing on key objectives; proactive self-starter
Sets and works to own standards and team standards
Prioritising own workload and managing staff effectively
Makes decisions in line with the business needs of FOUNDEVER and the client
Allows for effective problem solving and trouble shooting
Excellent use of the English language, both spoken and written.
Will be required to work on some weekends and late/night shifts in rotation with other Team Leads
Willing to commit long-term to the Larnaca office.