Work at Home Norwegian Customer Service Agent – Ecommerce Experience Representative
About the job…
We are looking for creative sales minded enthusiastic Rockstars to join our fast growing Sales team.
The Live Ecommerce Experience Representative is responsible for providing outstanding order and Sales Support to the client base. This includes prospective, new and existing customers. The right candidate will have passion in the customer facing experience and thrives in a busy and challenging environment. If you love music, dealing with Pre-sales enquires and doing things the right way every time, we’d like to talk to you!
What you will do doing…
- Supporting customers in Norwegian and English
- Providing clear and excellent order support to existing or new customers, ensuring a high customer satisfaction and CSAT.
- Supporting customers through calls, emails, video and chat.
- Responding to general product queries with customers.
- Delivering sales through customer experience and recognising sales opportunities to drive conversion.
- Utilizing proper CRM tools and systems complete with ownership of the customers support journey while ensuring a positive image of the company.
- Working as part of a team
What skills you need…
- You are a candidate who is a decisive, sales-oriented individual who takes ownership of open issues and who can work independently and as part of a sales team.
- You can provide a world class customer experience while also being sales orientated and driven. This includes maintaining a positive image of the client throughout all transactions.
- Strong verbal and written communication skills ability to research and find answers to consumer questions.
- Ability to work under pressure.
- You love technology and music.
- Excellent interpersonal and communication skills (verbal & written) native standard English.
What experience you need…
Past sales experience in a retail environment is preferred.
Ability to communicate clearly and effectively and understand customer needs.
Ability to multitask while recording details of the contact.
Basic typing skills on a PC keyboard equal to 35 words per minute consistent accuracy.
Ability to provide excellent customer service while understanding the impact of quality targets showing propensity to continuous learning and development.
Ability to work in a fast-paced environment while under pressure engaging with brand loyalty and client goals.
Working knowledge of Windows and computer usage as demonstrated in the interview process.
Shifts
Monday to Saturday 08:45-17:15 on a rotational basis. Please note, training schedule and post-training schedule may not be the same.
Homeworking Requirements
You will receive excellent support in the role from a dedicated team manager however as you will be working from home, PC literacy, a high degree of flexibility in your schedule, strong organisation skills, independence and self-reliance are essential.
You will also need:
- A dedicated home office space which is separate, quiet and free from background noise
- A monitor with a resolution between 1280 x 1024 pixels and 1920 x 1200 pixels and a cable for HP Display port or HDMI. Monitor should not have built-in speakers
- An internet router with a free network connection for our computer (the computer will be provided to you free of charge and will be for work use only)
- A broadband connection (DSL, VDSL or cable connection, no Internet radio or satellite) with a Downstream of at least 16 Mbit/s and Upstream of at least 1 Mbit/s
- An active landline with no Call Barring or Call waiting activated and a free port (RJ11) for a work phone (the phone will be provided to you free of charge and will be for work use only).
- Comfortable and ergonomically sound furniture