Sitel Group & Sykes are now Foundever™

This vacancy is now closed

Vacancy title
Accounts Receivable Communicator with French- Work at Home
Ref
94936
Function
Operations
Location
UK | UK Remote, any Location, GB
Required language
French
Contract type
Permanent
Employment type
Full time
Closing date
23/04/2021
Description

Accounts receivable communicator with French- Work at Home

We provide European customer services support for a leading consumer goods company and if that doesn’t sound exciting to you we can assure you it is! We challenge you to come and work for us in a multilingual fun environment, where everybody speaks at least two languages, and we communicate daily with people in 9 countries across Europe! 

We operate between Monday - Friday, 8am-5pm, and that gives you the opportunity to be flexible with your shifts. We offer a good benefit package as below: 

  • 40 hours contact
  • Perkz: employee benefits scheme that works with the best UK retailers 
  • Learning and Development courses 
  • Career opportunities within the account 

What you need to do in return? Well…you need to effectively use your excellent customer service skills in order to assist our customers with their product inquiries over the phone or by email to always give the best solution, as well as providing admin support and outbound customer satisfaction calls. We work in a fast paced environment and flexibility matters. 

If you feel you would like to be part of this team and you are ready to show your best talents, please contact us. 

RESPONSIBILITIES AND END RESULTS 

  • Completing payments through outbound calls
  • Escalate questions or queries from customers back to the client.
  • To develop and maintain a full knowledge of client products and services. 
  • To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff. 
  • To deal with all correspondence as requested/required. 
  • Logging of all calls accurately and in line with procedure. 
  • Responsible for maintaining and updating all administration. 
  • To consult product manuals, to be able to advise customer of appropriate options / solutions. 
  • To meet minimum monitoring criteria. 
  • To meet and exceed daily/weekly targets. 

EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED 

Full details of both pre and post training minimum skills are held within the department.  Pre-recruitment experience, knowledge and skills required are: 

  • Fluent in English and French.
  • Experience of or aptitude for Customer Service. 
  • Good organisational skills. 
  • A minimum of 20 wpm on a keyboard. 
  • A working knowledge of MS Word / Excel. 
  • Excellent communication skills and the ability to remain calm in all situations. 
  • Ability to work on own initiative and under pressure in order to achieve deadlines. 
  • ECDL qualification an advantage
  • Empathy, maturity and resilience would be required