OVERVIEW
We are looking for a new Business Partner to join our L&D team in EMEA. This is a fantastic opportunity to join our innovative, diverse and passionate team within a dynamic and multicultural organisation, which still has family values at our core and where we believe our people are the most important asset of our business.
You can work from any country in EMEA where SYKES currently operates and this role will have no direct reports.
- PURPOSE OF JOB
To be successful in this role, you will work closely with your L&D team colleagues as well as Operational and Support colleagues, to build a deep understanding of their goals, strategies, and personal and team development needs. The role involves virtual partnering with stakeholders, and virtual facilitation of targeted learning solutions, aimed at driving organisational performance improvement and growth. Resilience and agility will be key qualities as you forge productive partnerships across various locations and countries within the EMEA region.
- RESPONSIBILITIES AND END RESULTS
- To plan, coordinate and support Learning and Development activities and projects virtually across accounts and locations within the region in line with business requirements.
- To ensure consistency and facilitation best practice, as well as responsiveness to business needs in a dynamic business environment.
- Deliver learning solutions for the first-level and mid-level leaders virtually within the region and design new solutions in line with strategic plans.
- Facilitate coaching and development initiatives virtually to focus on building leadership performance and the capability of individuals and teams to support succession planning & talent development.
- Skills assessments – working with our recruitment teams to manage and run our assessment centres for leadership roles
- Own key L&D projects, in line with business requirements. This may include succession programmes, performance management, and analysis and design to address ad hoc, exceptional development needs that arise within the business.
- KEY OBJECTIVES PEOPLE
- Understanding the SYKES vision, mission (WE HELP PEOPLE, ONE CARING INTERACTION AT A TIME), values and strategy to ensure we deliver the best possible development solutions that fit our overall goals.
- Building strong effective relationships with key Operational and Support stakeholders at various levels and locations within the business.
- Collaborate with senior stakeholders to establish a clear understanding and knowledge of the development needs at first-level and mid-level leader competency layer within the business
- Building a deep knowledge of the business strategies, goals, challenges and capability gaps and provide learning solutions to address the needs.
- PROCESSES AND TECHNOLOGY
- Ensure thorough and timely maintenance of training records and learning systems, as well as accurate reporting on L&D activities
- The collection of data and information, both qualitative and quantitative, to analyse learning needs, implement effective delivery and measure outcomes and impact.
- Ensure that all new, revised or updated L&D processes, projects, activities and materials are fully communicated, understood, and embraced by internal stakeholders.
- Use internal SYKES, and external social media channels, and other communication platforms to publicise L&D initiatives and engage target audiences in multi-media approach.
5. KEY SKILLS REQUIRED
- AGILITY – our environment is fast-paced and priorities can change quickly and we need someone that can thrive within this kind of environment.
- RESILIENT – we can and will encounter various pressures, challenges and problems that we need to overcome or work around, which means we need to be flexible and open to change.
- ORGANISED – the role has a fantastic mix of responsibilities and tasks, which means multi-tasking and prioritising is key to being successful.
- EXCELLENT COMMUNICATOR – being part of a remote team and having different stakeholders to work with, means that we have to communicate and share information accurately, effectively and regularly to ensure we keep each other updated and have collaborative relationships with our colleagues across different cultures.
6. EXPERIENCE AND KNOWLEDGE REQUIRED
- Proven track record in development environment
- Expertise in the field of Learning and Development, with a passion for people development
- Experience of working in a multi-cultural, commercial business (preferably customer contact) environment
- Experience of designing, developing, and delivering blended development solutions
- Computer literate with a good working knowledge of Word, Excel, and Outlook
- Team player, internally motivated, self-starter
- A successful facilitator with strong coaching skills
- Ability to influence at all levels within the organisation
- Excellent facilitation skills, including virtual facilitation skills
- Ability to establish credibility quickly
- Proven track record of delivering tangible results
- Takes personal accountability and drives continuous improvement
- Fluent in English – written and spoken
- Comfortable working from home at least 50% of the time
- CONTRACT TYPE
- Fixed-term contract for 2 years with the possibility to prolong