Vacancy details

Germany | Berlin

This vacancy is now closed

Description

SYKES keeps up with the virtual progress, which means that we implement the complete application process via video conference! All you need to take part is a PC or laptop, a headset, and an internet connection.

For our site in Berlin we are currently looking for FINNISH speaking customer service representatives.

WHY YOU WILL LOVE US – our BENEFITS:

  • Fulltime employees receive:
    • 1670€ / month fixed salary
    • 200€ / month fixed monthly extra pay for your language skill (increases to 300€ after 6 Mo.)
    • up to 300€ / month performance bonus
  • Various options for contracts – 20 to 40 hours a week
  • You will take part in a professional, paid training prior to starting your work
  • You can enjoy 25 paid vacation days annually
  • We offer you opportunities for advancement within the company or project
  • The opportunity to improve/learn German with our in-house German teacher
  • Our employees benefit from discounts for travel, fashion, fitness, and recreational activities
  • We make sure you can travel via public transport with a discount
  • We have a casual dress code, so you can bring some inspiration to the team!
  • We organize many different team events throughout the year – BBQs, a big summer party, events for holidays and many more! Not recently due to Covid :(
  • According to your needs we offer coffee and fruits, and there are also many delicious lunch and snack options for you, like “Hello Fresh”
  • You will get inspired by all the different cultures within the company

 

What you will do at SYKES:

  • You will answer customer requests on the phone and offer support via phone and Email
  • You will help customers with questions and queries regarding their membership.  There is backoffice work to do, as well as setting up cases and escalating them to other departments.  More information I can give you over a Zoom Interview call :)

Who are you? -  Are you…

  • an excellent FINNISH speaker (Near Native level or higher necessary) and profficient in English?
  • willing to work flexible hours as the job demands (likely on a rotation)? (our opening times: Mo-Fri 9-17:30)
  • familiar with customer service?
  • having control over your computer?
  • living in Berlin and having a valid work permit at time of hire?
  • willing to work 5 times a week?
  • able to start April 19th?

… if you answered YES to all questions, then we want you!

 

We are looking forward to your application!

People from various backgrounds are welcome at SYKES!

 

WE ARE SYKES and this is what we do:

We are an outsourcing company which delivers customer service for international market leaders. We provide inbound call support, combined with new media platforms and email support. And because no two companies are alike, we work closely with our clients to deliver loyalty-building customer service and technical support. Service is our area of expertise.