Vacancy details

JOB TITLE: Recruitment Specialist

REPORTS TO: Senior Recruitment Specialist

1. PURPOSE OF JOB

As a Recruitment Specialist, you will take ownership of all hiring activities, from advertising new roles to interviewing candidates and closing Staff Requisitions (SRs). You will be using your abilities to source and filter the right candidates to match the hiring managers requirements and criteria. You will be responsible for finding, attracting and hiring new employees to fill open positions and meet company's workforce needs and goals. You will be an Ambassador for SYKES Branding ensuring that all candidates are experiencing a professional and smooth journey during the hiring process from the initial application to the on-boarding, along with generating daily, weekly and monthly reports, and you will be participating the preparation of the hiring plan.

2. KEY RESPONSIBILITIES

·        Support Accounts and give recruitment advice to management, supervisors, and employees

·        Conduct Competency-Based Interviews (CBIs) and final assessments for below FLL positions

·        Determine selection criteria with the Hiring Managers/ Recruitment Manager and identify the account profiling needs for the team, and SYKES Culture

·        Update Kallidus SRs progress and ensure all requisitions are  fulfilled within the required service level

·        Assign SRs to the right recruitment coordinator when needed and identify the most effective sourcing technique for the SR

·        Document hiring plan and ensure that the Recruitment Coordinators are completing all required documentation, tasks and following the Recruitment Process

·        Design job descriptions after performing the needed job analysis

·        Select interview questions that match each position, its profile and requirements

·        Coordinate reference checks and ensures proper compliance of all applicable state with Labor Law and SYKES`s Hiring process 

·        Develop a network of potential candidates and industry professionals

·         Utilize social media networks & job portals (e.g. LinkedIn, Facebook ) to identify potential candidates

·        Follow SYKES branding process for the job posting

·        Attend job fairs and recruitment events

·        Support with identifying future hiring needs and proactively prepare sourcing plans

·        Fulfill all the vacancies within the assigned accounts according to the defined process

·        Report hiring status on weekly basis to all concerned parties and keep records of the SRs

·        Participate in Recruitment-related projects

·        Target and achieve all recruitment related quality measures within the assigned accounts

·        Perform other tasks as assigned

3. CORE COMPETENCIES

·      Stakeholders focus

·      Interpersonal Skills

·      Confidentiality

·      Teamwork

·      Negotiation Skills

4. EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIRED

·      Minimum 2 years of experience in Recruitment or Talent Acquisition Field

·      Call Centre background is preferred

Skills Required:

·      Proficiency in any language (C1)

·      Excellent communication and customer service skills

·      Team player

·      Ability to prioritize and multitask daily activities

·      Ability to work under pressure and within a changing environment 

·      Ability to write reports, business correspondence, and procedure manuals

5. SECURITY COMPLIANCE

Employees are required to maintain compliance with SYKES safety, security, and privacy programs.  Responsible for being an active participant in the SYKES safety, security, and privacy programs to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees.

6. ETHICS COMPLIANCE

SYKES is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies.  Employees are encouraged to observe the highest standards of professionalism at all times and are expected to adhere to SYKES policies on ethics and integrity.