Vacancy details

Germany | Berlin

SYKES keeps up with the virtual progress, which means that we implement the complete application process via video conference! All you need to take part is a PC or laptop, a headset, and an internet connection.

For our site in Berlin we are currently looking for DUTCH speaking customer service representatives.


  • Fulltime employees receive:
    • 1630€ / month fixed salary
    • 200€ / month fixed monthly extra pay for your language skill (increases to 300€ after 6 Mo.)
    • up to 300€ / month performance bonus
  • Various options for contracts – 30 to 40 hours a week
  • You will take part in a professional, paid training prior to starting your work
  • You can enjoy 25 paid vacation days annually
  • We offer you opportunities for advancement within the company or project
  • The opportunity to improve/learn German with our in-house German teacher
  • Our employees benefit from discounts for travel, fashion, fitness, and recreational activities
  • We make sure you can travel via public transport with a discount
  • We have a casual dress code, so you can bring some inspiration to the team!
  • We organize many different team events throughout the year – BBQs, a big summer party, events for holidays and many more! Not recently due to Covid :(
  • According to your needs we offer coffee and fruits, and there are also many delicious lunch and snack options for you, like “Hello Fresh”
  • You will get inspired by all the different cultures within the company


What you will do at SYKES:

  • You will answer customer requests on the phone and offer support via phone and Email
  • You will help customers with questions regarding their already purchased items or answer some questions for potential new customers.  However, this is not a sales position-- more a position that deals with assisting the customer.

Who are you? -  Are you…

  • an excellent DUTCH speaker (Near Native + preferred)?
  • willing to work flexible hours as the job demands? No Night or Overnight shifts, just Morning to Evening
  • familiar with customer service?
  • having control over your computer?
  • living in Berlin and having a valid work permit at time of hire?
  • willing to work 5 times a week?
  • able to start January 25th 2021?

… if you answered YES to all questions, then we want you!


We are looking forward to your application!

People from various backgrounds are welcome at SYKES!