Overview
Communicator – Work at Home Customer Services (Permanent, Full Time)
Do you have a passion for delivering service excellence?
Are you an excellent communicator who understands the benefits of utilising key questioning techniques?
Would you like to work for a large Global Organisation?
If you can answer yes to the last three questions then look no further as we have the ideal vacancy for you!
About the job
We are currently recruiting for Communicators to work within a key account in our Customer Service Centre dealing with calls relating to products /services including: home entertainment consoles; handheld consoles; related peripherals, accessories and software and other computer entertainment approved hardware devices. The successful candidates will ideally have a background in customer service and complaint handling abilities. They will be able to show a high quality of customer service skills and the ability to build relationships and rapport with customers.
What you will be doing
- Providing excellent customer service to respond to a wide range of incoming and outgoing customer telephone enquiries, resolving any customer complaints in a timely and efficient manner
- Using a broad range of questioning skills to understand and resolve customer(s) needs and expectations.
- Ensuring that the information provided is clearly understood by the customer(s)
- Prompt and accurate completion of all administration activities to ensure full customer satisfaction
- Keep up to date on new or enhanced products/services in order to provide a high quality service to customers.
- Full compliance with all legislative requirements
- Take part in and identify self-development opportunities and training needs
- Contribute to team and process improvements.
What skills you will need
- Excellent customer service skills
- Complaint handling skills
- Proven track record of building and maintaining customer relationships
- Positive and professional manner to be portrayed at all times
- Excellent communication and influencing skills
- Evidence of achievement against challenging goals and targets
- Act with and display integrity at all times.
What experience you will need
- Fluency in English
- Customer Service Experience essential
- Excellent communication skills are essential
- Meeting targets and accuracy, quality, volume and to agreed service level agreements
- Telephony experience is desirable
Homeworking Requirements
You will receive excellent support in the role from a dedicated team manager however as you will be working from home, PC literacy, a high degree of flexibility in your schedule, strong organisation skills, independence and self-reliance are essential.
You will also need:
- A dedicated home office space which is separate, quiet and free from background noise
- A monitor with a resolution between 1280 x 1024 pixels and 1920 x 1200 pixels and a cable for HP Display port or HDMI. Monitor should not have built-in speakers
- An internet router with a free network connection for our computer (the computer will be provided to you free of charge and will be for work use only)
- A broadband connection (DSL, VDSL or cable connection, no Internet radio or satellite) with a Downstream of at least 16 Mbit/s and Upstream of at least 1 Mbit/s
- Comfortable and ergonomically sound furniture
Working Hours
Operational Hours: 10:30 -19:00 Monday – Saturday (40 hours p/w). Candidates must be fully flexible around these hours.