Vacancy details

Egypt | Cairo

Job Title: EMEA OMD Admin

Reports to: OMD Manager

Job Purpose:

To ensure that the SYKES operation in Cairo & Edinburgh has their performance visibility though

out delivering overall Sites - accounts and individual performance reported on Daily-Weekly- monthly manners on agreed time and with high level of accuracy.

Key Responsibilities:

  • Perform accurate & Timely Reports
  • Execute work instructions and processes as documented
  • Participates in delivering the OMD objectives, daily, weekly, monthly & annually
  • Participate in audits of OMD to ensure consistency and accuracy
  • Proactively communicates with the OMD Supervisor/Manager concerning deliverables
  • Adheres to the SYKES WFM Standards
  • Meets OMD Service Level Agreements for both internal and external customers
  • Responds creatively to work challenges and proactively makes recommendations
  • May perform other additional duties and responsibilities as assigned

Core Competencies:

  • Communication
  • Result Orientation
  • Analysis
  • Problem Solving
  • Collaboration

Education and Experience:

  • Fluency in the English language
  • Call centre experience
  • Reporting or WFM experience is a plus

Security Compliance:

Employees are required to maintain compliance with SYKES safety, security, and privacy

programs. Responsible for being an active participant in the SYKES safety, security and privacy programs to protect SYKES business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES employees.

Ethics Compliance:

SYKES is firmly committed to conducting business in compliance with the letter and spirit of the

law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times, and are expected to adhere to SYKES policies on ethics and integrity.