Vacancy details

Your responsibilities will be the following:

• As a Customer Support Representative you will be the first contact of the customers – handling incoming phone calls/chats and emails
• Handle end-user requests of the products
• Give accurate information to customers, who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries
• Keep the user informed and follow-up ongoing cases
• Involve your customers – realise and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level
• Be proactive - identify deeper drivers of customer needs
• Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails

Our desired candidate:

• Fluent in  English
• Loves helping customers, communicates clearly and has excellent problem solving skills
• Has a strong customer service focus
• If you have some experience in customer service that’s an advantage, but we will provide you with a professional training
• Pays close attention to the details
• Enjoys learning new things and develops – adopts changes easily and be flexible
• Confident user of MS Office package

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