SYKES is keeping up with the virtual progress, which means that we implement the complete hiring process via video conference!
We are currently looking for HEBREW speaking customer support representatives (m/f/d) who work from home or at our site in Berlin.
WE OFFER:
- Fulltime employees receive:
- Fixed salary of €1630 / month
- Fixed bonus for working in Hebrew of €100 per Month
- performance bonus of up to €300 / month
- Various options for contracts – 20 to 40 hours a week
- You will take part in a professional, paid training prior to starting your work
- You can enjoy 25 paid vacation days annually
- We offer you opportunities for advancement within the company or project
- Our employees benefit from discounts for travel, fashion, fitness, and recreational activities
- 50€ / month to cover your internet/electricity bills for working from home
If you choose to work at our site in Berlin, you can enjoy these benefits:
- The opportunity to improve/learn German with our in-house German teacher
- We make sure you can travel via public transport with a discount
- We have a casual dress code, so you can bring some inspiration to the team
- We organize many different team events throughout the year – BBQs, a big summer party, events for holidays and many more!
- According to your needs we offer fresh fruits for free and provide affordable coffee options - additionally there are many delicious lunch and snack options to choose from, like “Hello Fresh”
What you will do at SYKES:
- You will answer customer requests by phone and offer support via chat
- You will help customers with settling their accounts, payment in instalments, returns, and other payment related requests
- You keep our customer database updated
YOU OFFER:
- Fluency in HEBREW and good English conversational skills
- PC literacy
- Previous customer service experience preferable
- Ability to work on owns initiative and under pressure to meet deadlines
- You enjoy learning and adopt knowledge easily
- You are empathetic and socially competent
REQUIREMENTS FOR YOUR WORKPLACE – if you choose to work from home:
- A broadband connection (DSL, VDSL or cable connection)
- An Internet connection with the speed of 16 Mbits/s downstream and 1 Mbit/s upstream
- Your computer needs to be directly connected to a router. It needs to support NAT (Network Address Translation), provide a firewall component and must be connected to the home network by IPv4
- A separate, quiet and background noise-free room
- Comfortable and ergonomic furniture
We are looking forward to receiving your application – people with various backgrounds are very welcome!
WE ARE SYKES and this is what we do:
We are an outsourcing company which delivers customer service for international market leaders. We provide inbound call support, combined with new media platforms and email support. And because no two companies are alike, we work closely with our clients to deliver loyalty-building customer service and technical support. Service is our area of expertise.