Vacancy details

JOB TITLE:                          Admin and Reporting Specialist

Reports To:                       HRBP Responsible for personnel

1.                PURPOSE OF JOB

·        Responsible for delivering and communicating all related HR Reports to different stake holders in addition to following up day to day admin work.

2.                        KEY RESPONSIBILITIES

·        Manage all SYKES employees’ requests:

-        HR Letters.

-        Expernice letters.

-        Refunds.

·        Create and update full HR function reports.

·        Handle the Healthcare Medical Provider all related matters (Claims, add and remove employees, complaints. Etc).

·        Generate Internal Consumption Analysis and Logistics and refunds of the medical insurance.

·        Support other functions and departments with needed reports and data within confidentiality consecrations.

·        Responsible for updating the monthly payroll tracker. 

·        Support in personnel compliance if needed.

·        May perform other additional duties and responsibilities as assigned.

3.      CORE COMPETENCIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

·        Execution

ü  Acquires the authority, support, and information needed to carry out work.

ü  Prioritizes and balances time, actions, resources, and initiatives to ensure results are achieved.

ü  Holds self-accountable for complying with policies, procedures, and work requirements.

·        Communication

ü  Communicates information clearly, concisely, and professionally.

ü  Writes reports, documentation, and other information clearly and thoroughly.

ü  Provides timely, relevant information to those who need them.

·        Results orientation

ü  Initiates timely actions to address important issues.

ü  Demonstrates a strong sense of ownership and commitment to achieve meaningful results.

ü  Puts in persistent efforts to accomplish desired results.

·        Establishing trust

ü  Doesn’t cover up problems or blame others for mistakes.

ü  Follows through on commitment.

ü  Is honest and direct in dealing with people.

ü  Acts in accordance with stated policies and practices.

ü  Doesn’t disclose confidential information.

4.      EDUCATION and EXPERIENCE

·        Graduate.

·        Fluency in English (B1+) – written (B2)

·        At least 1 to 2 years’ experience in HR Reporting and Admin work.

·        Intermediate level excel

5.            SECURITY COMPLIANCE

Employees are required to maintain compliance with SYKES safety, security, and privacy programs.  Responsible for being an active participant in the SYKES safety, security and privacy programs to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees.

6.            ETHICS COMPLIANCE

SYKES is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies.  Employees are encouraged to observe the highest standards of professionalism at all times and are expected to adhere to Sykes policies on ethics and integrity.