Vacancy details

UK | Edinburgh

This vacancy is now closed




Sonos Customer Service Agent – Ecommerce Experience Representative

About the job…

We are looking for creative sales minded enthusiastic Rockstars to join our fast growing SONOS Sales team.

The Live Ecommerce Experience Representative is responsible for providing outstanding order and Sales Support to the SONOS client base. This includes prospective, new and existing customers. The right candidate will have passion in the customer facing experience and thrives in a busy and challenging environment. If you love music, dealing with Pre-sales enquires and doing things the right way every time, we’d like to talk to you!

What you will do doing…

Providing clear and excellent order support to existing or new customers, ensuring a high customer satisfaction and CSAT through live calls, emails and chats.

Handling Pre-sales, Sales opportunity and RMA inquiries through live calls, emails and chats.

Respond to general SONOS product information contacts with customers immediately through live calls, emails and chats.

Recognising sales opportunities and driving conversions of sales through utilizing proper CRM tools and systems complete with ownership of the customers support journey while ensuring a positive image of the company.

Working as part of a team

What skills you need…

You are a candidate who is a decisive, sales oriented individual who takes ownership of open issues and who is able to work independently and as part of a sales team.

You are able to provide a world class customer experience while also being sales orientated and driven. This includes maintaining a positive image of SONOS throughout all transactions.

Strong verbal and written communication skills ability to research and find answers to consumer questions.

Ability to work under pressure.

You love technology and music.

Excellent interpersonal and communication skills (verbal & written) native standard English.

What experience you need…

Ability to communicate clearly and effectively and understand customer needs.

Ability to multi task while recording details of the contact.

Basic typing skills on a PC keyboard equal to 35 words per minute consistent accuracy.

Ability to provide excellent customer service while understanding the impact of quality targets showing propensity to continuous learning and development.

Ability to work in a fast paced environment while under pressure engaging with brand loyalty and client goals.

Working knowledge of Windows and computer usage as demonstrated in the interview process.


Monday to Saturday 08:45-17:15 on a rotational basis. Please note, training schedule and post-training schedule may not be the same.


**Please note that this role will be work at home until you are required to come to the office, therefore you will be required to pass an internet speed test**