Vacancy details

Germany | SYKESHome Germany
Description

Are you studying? Would you like to reconcile family and work life? Are you physically restricted by a disability or want to return to working life after a professional break or simply earn something extra? Then this is your chance to work from home! 

For our client PlayStation we are looking for dedicated, multilingual people with a technical or gaming background, who are answering customers’ requests by email and telephone. 

 

YOUR TASKS 

You advise our French speaking customers via phone and email and increase customer satisfaction by solving requests promptly and competently. 

 

WE OFFER: 
 

  • Fulltime employees receive: 
  1. Fixed salary of €1630 / month
  2. Fixed bonus for working in French of €100 / month 
  3. performance bonus of up to €300 / month 
  • Various options for contracts – 20 to 40 hours a week 
  • You will take part in a professional, paid training prior to starting your work 
  • You can enjoy 25 paid vacation days annually 
  • We offer you opportunities for advancement within the company or project
  • Our employees benefit from discounts for travel, fashion, fitness, and recreational activities
  • 50€ / month to cover your internet/electricity bills for working from home 

 

YOU OFFER: 

  • Fluency in French and English 
  • Commercial and technical affinity regarding the internet and phone calls
  • PC literacy 
  • Previous customer service experience preferable 
  • Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines 
  • You enjoy learning and adopt knowledge easily
  • You are empathetic and socially competent 

 

REQUIREMENTS FOR YOUR WORKPLACE: 

  • A broadband connection (DSL, VDSL or cable connection)  
  • An Internet connection with the speed of 16 Mbits/s downstream and 1 Mbit/s upstream
  • Your computer needs to be directly connected to a router. It needs to support NAT (Network Address Translation), provide a firewall component and must be connected to the home network by IPv4
  • A separate, quiet and background noise-free room
  • Comfortable and ergonomic furniture 

 

We are looking forward to receiving your application – people with various backgrounds are very welcome!