SYKES EGYPT is looking for new amazingly-talented individuals to be part of our growth and our awesome team.
We are known for the great care we take with clients and our employees “We help people, one caring interaction at time”.
You deal with a variety of incoming contacts to the contact center, answer technical product queries, service issues, order tracking, pre and post-sale inquiries, troubleshooting, handling complaints and problem-solving with the objective of providing first contact resolution where applicable.
Document customer interactions effectively
Requirements:
Is goal and growth oriented
Has excellent command of English, both spoken and written
Is passionate about helping people
Loves working within a hardworking, energetic team
Finds it easy to come up with creative solutions to different problems
Has good organizational skills
Is attentive to details