About you
You're a person with an ability to lead and motivate people and you find it rewarding to see your team members grow and develop. You’re structured and accurate, but also effective and tolerant to stress. Working in an environment where new things constantly happen motivates you. You can both speak and write English fluently. Earlier experience within the call center business is a merit.
Your tasks
As an Account Manager, you’re managing customer service operations for one of our clients. It is an operational position where you’re managing and coaching teamleaders. You’re working with set goals, both performance and financial, as well as customer and employee satisfaction. You have the overall responsibility for the business; analyzing numbers, statistics and the results. A part of your responsibility is interacting with the client and handling negotiations. You will be reporting to Operations Director, Ed.
SYKES offers you an exciting position where no two days are ever the same. We are working in an industry branch where things can change very quickly, so the position will suit you who appreciates free thinking, quick decisions and sudden readjustments.
Interviews are being done continuously and the position may be filled before the final application date.