Sitel Group & Sykes are now Foundever™

This vacancy is now closed

Vacancy title
Dutch Speaking Customer Service Representative for Bank Support
Ref
53807
Function
Customer Service
Location
Hungary | Budapest
Required language
Dutch, English
Contract type
Permanent
Employment type
Full time
Closing date
24/04/2020
Description

We are looking for an enthusiastic DUTCH SPEAKING CUSTOMER SUPPORT REPRESENTATIVE to join our Budapest Call Center and as a part of a team provide first class support and acting as a point of escalation in the resolution of BANK CLIENT enquiries.


Your responsibilities will be the following:

  • Handling enquiries from customers by phone or email
  • Handling customer complaints taking responsibility to investigate, escalate and track appropriately
  • Upon solving incidents, look at the root cause of the issue and suggest processes/procedures improvements where possible
  • Undertake training and orientation to offer world-class servicing to our customers
Requirements
  • Language knowledge: native Dutch and fluent English is a must
  • Previous experience in customer service, preferably in the financial industry
  • Excellent knowledge of MS Office
  • Strong interpersonal, communication and customer service skills
  • Interest in financial matters
  • Ability to work in a pressured environment and multi-task is essential
  • Must be proactive and prepared to investigate issues off own initiative with the minimum of information
  • Excellent communication skills & ability to communicate at all levels
  • Self-motivated and demonstrate high level of initiative, display a high level of attention to detail

If you join us we offer you:

  • Coming from abroad? We help you with a relocation package
  • Competitive salary, bonuses and cafeteria benefits
  • Stable and international company background
  • Multilingual environment, native colleagues from more than 25 nationalities
  • Become a member of a friendly team - a company culture where we respect our diverse and unified teams, where we are proud of our achievements
  • Participate in a paid, professional training lead by our professional trainers
  • Feel the good vibe in our company events or team building activities (Fruit day, Chocolate day, office massage, Christmas party, Charity cookie fair, Women’s day, Valentine’s day etc.)
  • Opportunity for personal development and learning - You can develop and grow within the company as a member of our career program
  • We ensure you in-house doctor, central located fancy&modern office and casual dress code

 

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