We are looking for an enthusiastic DUTCH SPEAKING CUSTOMER SUPPORT REPRESENTATIVE to join our Budapest Call Center and as a part of a team provide first class support and acting as a point of escalation in the resolution of BANK CLIENT enquiries.
Your responsibilities will be the following:
- Handling enquiries from customers by phone or email
- Handling customer complaints taking responsibility to investigate, escalate and track appropriately
- Upon solving incidents, look at the root cause of the issue and suggest processes/procedures improvements where possible
- Undertake training and orientation to offer world-class servicing to our customers