Sitel Group & Sykes are now Foundever™

This vacancy is now closed

Vacancy title
Customer Support Representative with Spanish - voice team
Ref
53320
Function
Customer Service
Location
Romania | Cluj
Required language
Spanish
Contract type
Permanent
Employment type
Full time
Closing date
31/12/2020
Description

IDEAL CANDIDATE:

- Fluent proficiency & comprehension in Spanish & have a good understanding of English;
- Experience in customer service oriented industry;
- Experience with Microsoft Office products and various call centre support tools.

 

JOB RESPONSIBILITIES / BENEFITS:

- Responding to inventory management inquiries;
- Contacting lodging partners to resolve issues (questions, changes etc.);
- Proactively call lodging partners to resolve any anticipated future issues;
- Contacting guest based on requests received for lodging partners
- Providing supplier self-service support and maintenance;
- Maintaining strong vendor relations with a positive attitude and outgoing nature;
- Adhering to defined procedures, standards and performance expectations.

 

IN EXCHANGE, WE WILL OFFER:

- Professional development through training programs -> modern technologies and customer management;
- Exposure to a multicultural and multilingual environment;
- Coaching opportunities;

- Real possibilities of career development;

- Attractive salary package and medical benefits;

- A modern, dynamic and friendly working environment.