Sitel Group & Sykes are now Foundever™

This vacancy is now closed

Vacancy title
Technical Trainer
Ref
53095
Function
Customer Service
Location
Hungary | Budapest
Required language
English, German
Contract type
Permanent
Employment type
Full time
Closing date
30/06/2020
Description

Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia, Africa and Australia.

To learn more, visit us at www.sykes.com.

We are looking for the following professional
to join our Budapest Office:

 

TECHNICAL TRAINER

The position holder will be responsible for providing training about products, processes to customer support technicians at a multilingual customer service desk.

 

Tasks:

  • Delivering training on products and processes for new emplyees who provide professional customer support for Panasonic’s premium products
  • Refreshing  and revising existing training materials, improving the technical skills of the team
  • Establishing and updating training documentation, preparing reports and presentations
  • Responsible for product inventory
  • Giving guidance and solving problems
  • Participating in regional projects on improving skills of employees

Requirements:

  • Fluent in GERMAN, fluent in ENGLISH
  • Excellent written and oral communication and presentation skills
  • Advanced level knowledge of MS Office applications
  • Proven track record in training environment
  • Experience of delivering training sessions
  • Excellent problem solving skills
  • Team player, internally motivated self starter
  • Experience in administration
  • Ability to worj in a fast paced, dynamic and pressured environment

We offer you:

  • Competitive salary and cafeteria benefit system
  • Friendly, multicultural work environment, supportive colleagues
  • Our Office is located near the Citi Center
  • Great public transportation options
  • Extensive training and research area equipped with technical devices
  • Career development opportunities
  • In-House doctor
  • Casual dress code
  • Various company and team building activities, events, parties

If you want to join a team of committed professionals please send your CV to karrier@sykes.com.

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