CG12 Permanent Italian Speaking Commercial Cards Customer Service Advisor – Financial Services

About the job…

As a people-led technology business, our success relies on attracting and retaining the very best talent with the highest level of skills and capability to develop our business. Join us and you will be part of a team supporting a banking platform. You will support Commercial Cards cardholders and company representatives with EMEA region registered cards via phone and email. Our callers could be anywhere in the world when they contact us!

We offer:

• Perkz: employee benefits scheme that works with the best UK retailers
• Learning and Development courses
• Career opportunities within the account
• Monthly incentive prizes that go up to £200 per month
• We also have a seniority incentive which stats once you have completed at list 9month with us

What you need to do in return?

Well… you need to effectively use your excellent customer service skills for our high-profile cardholders; assist them with their card inquiries over the phone; advise them on procedure and give the best resolution. We work in a fast-paced environment and flexibility matters.

What You’ll Do

The job holder would handle a variety of requests such as:

• Card/PIN requests and replacements
• General Information / training on card usage or online website usage
• Potential Fraud – Inbound and Outbound whilst working alongside the fraud prevention team to analyse, identify and stop instances of fraud.
• Complaints
• Declined Transactions
• Credit Line amendments

The job holder will provide a single ‘window’ and act as a representative for the company, providing first class support and acting as a point of escalation in the resolution of cardholder enquiries.

Using an assortment of applications, the job holder will liaise with teams in UK, India and staff onsite to facilitate the resolution of enquiries.

Skills You’ll Need…

• Fluent in English and Italian
• Previous experience in Customer Service, preferably in the Financial industry
• Good level of comfort with computer applications and MS Office
• Flexibility
• Initiative, ability to multitask and prioritise
• Problem solving & conflict resolution
• Effectively prioritise time & manage work to deadlines
• Take ownership of issues and liaise with the client and internal Operations to resolve
• Excellent communication skills & ability to communicate at all levels
• Display a high level of attention to detail

Working Hours

We operate 24/7, and that gives you the opportunity to be flexible with your shifts. We offer a good benefit package as below:

• 40 hours contract – 24/7 service - variety of flexible shifts on a rotational basis
• 4 weeks training consisting of classroom style content, as well as dedicated side by side with an experienced Customer Service Representative
• Rotational Nightshift – additional 15% allowance