Homeworking/On site Customer Support Representative with Arabic
We provide support to owners of our award winning and innovative mobile phones, smart-phones and tablets, from assisting with mobile email and internet setup to giving friendly advice on the best phones for our customers, to arranging repairs and everything in between.
If you are a gadget lover you’ll love working here. You’ll be part of a friendly team where we communicate with customers across Europe and beyond. You’ll receive regular training on the latest devices and be the first to use them.
40 hour contact – Saturday to Thursday, 5am-5pm.
We offer a range of benefits as follows:
- Perkz: employee benefits scheme that works with the best UK retailers
- Learning and Development courses
- Career opportunities within the account
What you need to do in return? Well…you’ll need excellent customer service skills and be able to work through problems logically and patiently all in a warm and friendly manner.
If you would like to be part of this team, please contact us:
Roles and Responsibilities:
- To respond to all customer enquires within given timescales, efficiently and effectively.
- To develop and maintain a full knowledge of client products and services.
- To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
- To deal with all correspondence as requested/required.
- Logging of all calls accurately and in line with procedure.
- Responsible for maintaining and updating all administration.
- To consult product manuals, to be able to advise customer of appropriate options / solutions.
- To meet minimum monitoring criteria
- To meet and exceed daily/weekly targets
Experience, knowledge and Skills required:
- Fluent in written/oral Arabic, and English.
- Experience of or aptitude for Customer Service.
- Good organisational skills.
- A minimum of 20 wpm on a keyboard.
- Excellent communication skills and the ability to remain calm in all situations.
- Ability to work on own initiative and under pressure in order to achieve deadlines.
- ECDL qualification an advantage
You will also:
- Be a fast learner, be comfortable with and have an excellent grasp of internet technology and the ability to get up to speed quickly with multiple systems
- Be responsible, adaptable, and confident, as well as have the ability and a strong motivation to work from home
Homeworking Requirements
You will receive excellent support in the role from a dedicated team manager however as you will be working from home, PC literacy, a high degree of flexibility in your schedule, strong organisation skills, independence and self-reliance are essential.
You will also need:
- A dedicated home office space which is separate, quiet and free from background noise
- A monitor with a resolution between 1280 x 1024 pixels and 1920 x 1200 pixels and a cable for HP Display port or HDMI. Monitor should not have built-in speakers
- An internet router with a free network connection for our computer (the computer will be provided to you free of charge and will be for work use only)
- A broadband connection (DSL, VDSL or cable connection, no Internet radio or satellite) with a Downstream of at least 16 Mbit/s and Upstream of at least 1 Mbit/s
- An active landline with no Call Barring or Call waiting activated and a free port (RJ11) for a work phone (the phone will be provided to you free of charge and will be for work use only).
- Comfortable and ergonomically sound furniture
Please note all training will be virtual.