Vacancy details

PART TIME INBOUND/OUTBOUND COMMUNICATOR

Purpose of job:

To provide a professional inbound sales function for the client in line with client contractual agreements, selling from warm leads highly marketable, industry standard home safety products.

Responsibilities and End Results: 

1. Identify customer’s needs and potential opportunities, converting these into sales.
2. Providing general product information.
3. Dealing with enquiries related to the client’s product range, whilst providing a high standard of service to the client’s customer base.
4. To respond to all customer enquires within given timescales, efficiently and effectively.
5. To develop and maintain a full technical knowledge of client products and services.
6. To deal with all correspondence as requested/required.
7. Logging of all calls accurately, in line with procedure and processing orders. 

Planning and Organising

1. On a daily basis post holder will have to organise their administration and data inputting to ensure accurate information is held.

Decision Making 

1. Post holders will have to advise customers of the most appropriate options / solution.
2. Post holders will have to use their own initiative to decide if a problem / query should be escalated.

Supervision

1. Minimum supervision is required but is readily available.
2. On a daily basis calls are monitored to provide information relating to the individuals performance.

Communication

1. With customers of the client who have enquires regarding their product.
2. With the team for advice and consultation.
3. Supervisor to pass on information regarding a customer

Experience, Knowledge and Skill Required:

Full details of both pre and post training minimum skills are held within the department. Pre-recruitment experience, knowledge and skills required are:

1. Previous measurable sales experience with customer service skills.
2. Good organisational skills.
3. A working knowledge of MS Word / Excel
4. Excellent communication skills and the ability to remain calm in all situations.
5. Ability to work on own initiative and under pressure in order to achieve deadlines.

We have a range of working hours to fit with your schedule: