Vacancy details

This vacancy is now closed

Vacancy title
French Work at Home Customer Service Adviser
Ref
51124
Function
Operations
Location
UK | Edinburgh
Required language
French
Contract type
Permanent
Employment type
Full time
Closing date
29/05/2020
 
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Description

French Work at Home Customer Service Advisor 

 

WORK AT HOME COMMUNICATOR – OUTBOUND CALLS

 

 

Main Responsibilities

 

  • Calling the English/French market during their business hours to acquire new business and maintain existing business for our client by matching their vacation rental solutions with the needs of property owners
  • Correctly match the best product to the customer’s specific needs.

 

  • Nurture clients throughout the sales process, from start to ‘go-live’
  • Prepare customers for the most optimal and efficient way to use our client’s services by recommending feature adoption and explaining their benefits/impacts.
  • Provide customers with an excellent sales experience and build long-term business relationships.
  • Use an array of systems and tools to provide best-in-class service.
  • Meet the daily/weekly personal and team targets.
  • Stay up to date on vacation rental market trends.
  • Maintain an understanding of the holiday rental marketplace including competitors.·       
  • Keeping the client database updated by documenting activities and outcomes. CRM Management and gathering information for the purposes of benchmarking/case studies 

Your Profile

  • Fluent level proficiency in French/English
  • 1 year relevant experience in sales/pre-sales/tele-marketing/lead generation or similar position is desirable
  • Strong interpersonal communication skills and a customer-centric approach
  • Ability to work independently, proactively identify complexities, and maintain ownership of issues
  • Ability to self-direct, as necessary, and make good judgments based on information available
  • Familiar with or able/willing to quickly learn multiple internal systems
  • Solid understanding of Internet technologies
  • Strong written and verbal communication skills
  • Desire to learn & succeed
  • Excellent telephone manner
  • Ability to work independently and be self-motivated
  •  

Hours of Operation – Monday to Friday 9am  - 6pm

 

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