Vacancy details

French Work at Home Customer Service Advisor 

WORK AT HOME COMMUNICATOR – OUTBOUND CALLS

Main Responsibilities

• Calling the English/French market during their business hours to acquire new business and maintain existing business for our client by matching their vacation rental solutions with the needs of property owners
• Correctly match the best product to the customer’s specific needs.

• Nurture clients throughout the sales process, from start to ‘go-live’
• Prepare customers for the most optimal and efficient way to use our client’s services by recommending feature adoption and explaining their benefits/impacts.
• Provide customers with an excellent sales experience and build long-term business relationships.
• Use an array of systems and tools to provide best-in-class service.
• Meet the daily/weekly personal and team targets.
• Stay up to date on vacation rental market trends.
• Maintain an understanding of the holiday rental marketplace including competitors.·       
• Keeping the client database updated by documenting activities and outcomes. CRM Management and gathering information for the purposes of benchmarking/case studies 

Your Profile

• Fluent level proficiency in French/English
• 1 year relevant experience in sales/pre-sales/tele-marketing/lead generation or similar position is desirable
• Strong interpersonal communication skills and a customer-centric approach
• Ability to work independently, proactively identify complexities, and maintain ownership of issues
• Ability to self-direct, as necessary, and make good judgments based on information available
• Familiar with or able/willing to quickly learn multiple internal systems
• Solid understanding of Internet technologies
• Strong written and verbal communication skills
• Desire to learn & succeed
• Excellent telephone manner
• Ability to work independently and be self-motivated
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Hours of Operation – Monday to Friday 9am  - 6pm