German | French | Polish speaking Work At Home Customer Support Agent - SYKESHome United Kingdom
- Are you an excellent communicator who understands the benefits of utilising key questioning techniques?
- Would you like to work for a large Global Organisation on behalf of one of our major clients?
- And all from the comfort of your home office?
If you can answer yes to the last 3 questions, then look no further as we have the ideal job for you!
About the job
We are a large global employer currently recruiting for home based Communicators to work as part of a brand new virtual team.
We provide support to owners of our award winning and innovative mobile phones, smart-phones and tablets, from assisting with mobile email and internet setup to giving friendly advice on the best phones for our customers, to arranging repairs and everything in between.
If you are a gadget lover you’ll love working here! You’ll be part of a friendly team where we communicate with customers across Europe and beyond. You’ll receive regular training on the latest devices and be the first to use them.
We offer a range of benefits as follows:
- 40 hour contact
- Perkz: employee benefits scheme that works with the best UK retailers
- Learning and Development courses
- Career opportunities within the account
- Training delivered virtually.
What you need to do in return?
Well…you’ll need excellent customer service skills and be able to work through problems logically and patiently all in a warm and friendly manner.
The successful candidates will ideally have a background in customer service and complaint handling abilities. They will be able to demonstrate the ability to quickly establish rapport and build relationships with customers.
Roles and Responsibilities:
- To respond to all customer enquires within given timescales, efficiently and effectively.
- To develop and maintain a full knowledge of client products and services.
- To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
- To deal with all correspondence as requested/required.
- Logging of all calls accurately and in line with procedure.
- Responsible for maintaining and updating all administration.
- To consult product manuals, to be able to advise customer of appropriate options / solutions.
- To meet minimum monitoring criteria
- To meet and exceed daily/weekly targets
Experience, knowledge and Skills required:
- Fluent in German or French or Polish and English.
- Experience of or aptitude for Customer Service.
- Good organisational skills.
- A minimum of 20 wpm on a keyboard.
- Excellent communication skills and the ability to remain calm in all situations.
- Ability to work on own initiative and under pressure in order to achieve deadlines.
- ECDL qualification an advantage
Homeworking Requirements
You will receive excellent support in the role from a dedicated team manager however as you will be working from home, PC literacy, a high degree of flexibility in your schedule, strong organization skills, independence and self-reliance are essential.
You will also need:
- A dedicated home office space which is separate, quiet and free from background noise
- A monitor with a resolution between 1280 x 1024 pixels and 1920 x 1200 pixels and a cable for HP Display port or HDMI. Monitor should not have built-in speakers
- An internet router with a free network connection for our computer (the computer will be provided to you free of charge and will be for work use only)
- A broadband connection (DSL, VDSL or cable connection, no Internet radio or satellite) with a Downstream of at least 16 Mbit/s and Upstream of at least 1 Mbit/s
- Comfortable and ergonomically sound furniture