We provide international customer services for SONY Playstation.
We challenge you to come and work for us in a fun multilingual environment, where most speak at least two languages, and we communicate daily with people across Europe!
We offer a good benefit package as below:
- 40 hours contract
- Learning and Development courses
- Career opportunities within the account
- Monthly incentives
What you need to do in return? Responsibilities and responsibilities:
- To respond to all customers enquires within given timescales, efficiently and effectively
- To develop and maintain a full knowledge of client products and services
- To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff
- To deal with all correspondence as requested/required
- Logging of all calls accurately and in line with procedure
- Responsible for maintaining and updating all administration
- To consult product manuals, to be able to advise customer of appropriate options / solutions
- To meet minimum monitoring criteria
- To meet and exceed daily/weekly targets
Experience, knowledge and skills required are:
- Fluent in German and English
- Experience of, or aptitude for Customer Service
- Good organisational skills
- A minimum of 20 wpm on a keyboard
- A working knowledge of MS Word / Excel
- Excellent communication skills and the ability to remain calm in all situations
- Ability to work on own initiative and under pressure to achieve deadlines
- ECDL qualification an advantage