Vacancy details

We are looking for an enhusiastic DUTCH SPEAKING CUSTOMER SUPPORT REPRESENTATIVE to join our Budapest Call Center and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.

Your responsibilities will be the following:

• As a Customer Support Representative you give accurate information to customers, who turn to you for technical or general help about the product
• Involve your customers – realise and understand their needs, provide positive experience for them
• You will be the first contact of the customers – handling incoming phone calls and emails, giving guidance as a friendly manner
• Be proactive - identify deeper drivers of customer needs
• Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails

Our desired candidate:

• Fluent in Dutch language and have conversational English language knowledge
• Love helping customers, communicate clearly and have excellent problem solving skills
• Have a strong customer service focus
• If you have some experience in customer service that’s an advantage, but we will provide you with a professional training
• Pay close attention to the details.
• Enjoy learning new things and develop – adopt changes easily and be flexible
• Confident user of MS Office package

If you join us:

• Coming from abroad? We help you with relocation package
• Participate in a paid, professional training lead by our professional trainers
• Become a member of a friendly, multicultural team
• You can develop and grow with the company as a member of our career program
• Feel the good vibe in our company events or team building activities
• We ensure you in house doctor, central located office and casual dress code