Vacancy details

We are looking for an enthusiastic POLISH SPEAKING CUSTOMER SUPPORT REPRESENTATIVE to join our Budapest Call Center and as a part of a team provide first class support and acting as a point of escalation in the resolution of BANK CLIENT enquiries.

Your responsibilities will be the following:

• Handling enquiries from customers by phone or email
• Handling customer complaints taking responsibility to investigate, escalate and track appropriately
• Upon solving incidents, look at the root cause of the issue and suggest processes/procedures improvements where possible
• Undertake training and orientation to offer world-class servicing to our customers

• Language knowledge: native Polish and fluent English is a must
• Previous experience in customer service, preferably in the financial industry
• Excellent knowledge of MS Office
• Strong interpersonal, communication and customer service skills
• Interest in financial matters
• Ability to work in a pressured environment and multi-task is essential
• Must be proactive and prepared to investigate issues off own initiative with the minimum of information
• Excellent communication skills & ability to communicate at all levels
• Self-motivated and demonstrate high level of initiative, display a high level of attention to detail

• Coming from abroad? We help you with relocation package
• Participate in a paid, professional training lead by our professional trainers
• Become a member of a friendly, multicultural team
• You can develop and grow with the company as a member of our career program
• Feel the good vibe in our company events or team building activities
• We ensure you in house doctor, central located office and casual dress code