Sitel Group & Sykes are now Foundever™

This vacancy is now closed

Vacancy title
French speaking Work At Home Customer Support Agent - SYKESHome United Kingdom
Ref
43469
Function
Operations
Location
UK | UK Remote, any Location, GB
Required language
English
Contract type
Permanent
Employment type
Full time
Closing date
31/12/2019
Description

French speaking Work At Home Customer Support Agent - SYKESHome United Kingdom

We are currently recruiting for a Work at Home French speaking Customer Support Agent to join our shared team. The successful candidate must be fluent in spoken & written French and English.

We provide support to owners of our award-winning and innovative mobile phones & smart-phones, from assisting with mobile email and internet setup to giving friendly advice on the best phones for our customers to arranging repairs and everything in between.

The main purpose of this role is to work closely with the client to provide professional and efficient support to their customers for in line with contractual agreements.  

Main duties and responsibilities include:

  • To respond to all client activities within given timescales, efficiently, effectively and accurately.
  • To develop and maintain a full knowledge of client processes and services.
  • To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff.
  • Logging of all activities accurately and in line with procedure within client CRM tool.
  • Responsible for maintaining and updating all administration.
  • Participate in client-led conference calls
  • To meet and exceed daily/weekly targets

Role Requirements

In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences:

  • Fluent in English and French
  • Commitment to a high level of accuracy
  • Excellent attention to detail.
  • Ability to work on own initiative and under pressure in order to achieve deadlines.
  • Good organizational skills.
  • A minimum of 20 wpm on a keyboard.
  • Proficient in the use of MS Excel
  • ECDL qualification an advantage
  • Android mobile ownership/usage would be an advantage.

Hours for this role are 40 per week with support being provided between 8:00 AM and 4:30 PM Monday-Friday. 

These times are always subject to change depending on business requirements, so this should be taken into consideration.

As part of the recruitment process candidates must be able to demonstrate that they are eligible to work in the United Kingdom.