Sitel Group & Sykes are now Foundever™

This vacancy is now closed

Vacancy title
Norwegian Speaking Customer Support Representative- Commercial Cards
Ref
42563
Function
Customer Service
Location
UK | Edinburgh
Required language
Norwegian
Contract type
Permanent
Employment type
Full time
Closing date
31/12/2019
Description

Norwegian Speaking Customer Support Representative

We challenge you to come and work for us in a multilingual fun environment, where most speak at least two languages, and we communicate daily with people in many different countries across Europe!

We operate 24/7, and that gives you the opportunity to be flexible with your shifts. We offer a good benefit package as below:

  • 40 hours contract – 24/7 service - variety of flexible shifts on a rotational basis
  • 4 weeks training consisting of classroom style content, as well as dedicated side by side with an experienced Customer Service Representative
  • Rotational Nightshift – additional 15% allowance
  • Perkz: employee benefits scheme that works with the best UK retailers
  • Learning and Development courses
  • Career opportunities within the account
  • Monthly incentive prizes that go up to £180 per month

What you need to do in return?

Well… you need to effectively use your excellent customer service skills for our high profile cardholders; assist them with their card inquiries over the phone; advise them on procedure and give the best resolution. We work in a fast paced environment and flexibility matters.

Main Responsibilities

The main responsibility of this role will be to support Commercial Cards cardholders and company representatives with EMEA region registered cards via phone and email. Our callers could be anywhere in the world when they contact us!

The job holder would handle a variety of requests such as:

  • Card/PIN requests and replacements
  • General Information / training on card usage or online website usage
  • Potential Fraud – Inbound and Outbound whilst working alongside the fraud prevention team to analyse, identify and stop instances of fraud.
  • Complaints
  • Declined Transactions
  • Credit Line amendments

The job holder will provide a single ‘window’ and act as a representative for the company, providing first class support and acting as a point of escalation in the resolution of cardholder enquiries.

Using an assortment of applications the job holder will liaise with teams in UK, India and staff onsite to facilitate the resolution of enquiries.

Due to the profile of the companies that contact us, we operate 24/7, 365 days a year. 

In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences:

  • Fluent in English and Norwegian
  • Previous experience in Customer Service, preferably in the Financial industry
  • Good level of comfort with computer applications and MS Office
  • Flexibility
  • Initiative, ability to multitask and prioritise
  • Problem solving & conflict resolution
  • Effectively prioritise time & manage work to deadlines
  • Take ownership of issues and liaise with the client and internal Operations to resolve
  • Excellent communication skills & ability to communicate at all levels
  • Display a high level of attention to detail

If you feel you would like to be part of this team and you are ready to show your best talents, please apply for this role.

*All offers are subject to successfully passing a credit check, sanction screening and Disclosure Scotland background check.*

 

Would you like to work for a multinational company in an international environment with colleagues and clients from all over the world in Budapest which city has been voted the second best city in Europe in 2015?

If yes, you have found the job you are looking for!

Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.

 

We are looking for an enhusiastic

(LANGUAGE) SPEAKING CUSTOMER SUPPORT REPRESENTATIVE

to join our Budapest Call Center and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.

 

Your responsibilities will be the following:

  • As a Customer Support Representative you give accurate information to customers, who turn to you for technical or general help about the product
  • Involve your customers – realise and understand their needs, provide positive experience for them
  • You will be the first contact of the customers – handling incoming phone calls and emails, giving guidance as a friendly manner
  • Be proactive - identify deeper drivers of customer needs
  • Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails

 

Our desired candidate:

  • Fluent in (ADD) language and have conversational English language knowledge
  • Love helping customers, communicate clearly and have excellent problem solving skills
  • Have a strong customer service focus
  • If you have some experience in customer service that’s an advantage, but we will provide you with a professional training
  • Pay close attention to the details.
  • Enjoy learning new things and develop – adopt changes easily and be flexible
  • Confident user of MS Office package

 

If you join us:

  • Coming from abroad? We help you with relocation package
  • Participate in a paid, professional training lead by our professional trainers
  • Become a member of a friendly, multicultural team
  • You can develop and grow with the company as a member of our career program
  • Feel the good vibe in our company events or team building activities
  • We ensure you in house doctor, central located office and casual dress code