Vacancy details

This vacancy is now closed

Vacancy title
Training Manager
Egypt | Cairo
Required language
Contract type
Employment type
Full time
Closing date


1.         PURPOSE OF JOB


The Training Manager will be responsible for providing an effective, efficient and proactive Training to the Cairo Site






Leadership Development

·     Design, develop and deliver proactive training for all business units.

·     Lead the training team to meet strategic objectives.

·     Design, develop and deliver a proactive program of Leadership Skills training, for all appropriate staff, as required

·     Design, develop and deliver proactive training on HR issues for line managers, e.g. Absence Management, Disciplinary Procedure, Recruitment etc

·     Develop an annual training plan for all relevant staff

·     Facilitate the ad-hoc training needs identified for Sykes staff in conjunction with relevant line managers

·     Ensure that all necessary training equipment and facilities are available when required

·     Maintain records of attendance using the Learning Management System. Provide regular reports on training activity to the Regional L & D Manager


Performance Management

·     Responsible for administration of the Performance Development Management system

·     Utilise staff performance reviews for the identification of training needs for relevant staff


Talent Management

·     Support the Regional L&D Executive in the deployment of Talent Management initiatives (LEAP, Learner Management System)







Decision Making

·       This person will be responsible for development and implementation of the Site Training Plan

·       Assist in the planning, development and delivery of any projects identified by the Site Director, which are deemed conducive to heightening the quality of the organisation

·       Provided technical specialised input to CSC Operational functions and Clients, where required



·       Expected to work closely with all levels of staff within the Site, to facilitate and deliver Training and Quality Programs

·       Work in partnership with the Regional Learning & Development Team on the deployment of key Global and Regional Leadership and Talent Management initiatives

·       Work in partnership with the Regional Quality Manager on the deployment of key Global and Regional Quality initiatives







Employees are required to maintain compliance with Sykes safety, security, and privacy programs.  Responsible for being an active participant in the Sykes safety, security and privacy programs to protect Sykes' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all Sykes' employees.






Sykes is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies.  Employees are encouraged to observe the highest standards of professionalism at all times, and are expected to adhere to Sykes policies on ethics and integrity.


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