Vacancy details

Sitel Group & Sykes are now Foundever™

This vacancy is now closed

Vacancy title

English Customer Service Representative

Ref

30392

Function

Operations

Location

Egypt | Cairo

Required language

English

Contract type

Permanent

Employment type

Full time

Closing date

12/03/2019

Description

Job Description :

As a SYKES Customer Service Representative, you are responsible for acting as a liaison between customers and the client.
Manage large amounts of incoming calls.
Identify and assess the customer's needs.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution ,Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

Job Requirements :

Ability to communicate clearly and effectively in English.
Fresh Graduates only can apply.
Document customer interactions effectively.
Ability to read and write proficiently while multitasking (actively listening to the customer and answering questions).
Ability to type fast on a keyboard.

Work Conditions :

Benefits