Vacancy details

This vacancy is now closed

Vacancy title
Norwegian speaking Customer Support Representative
Ref
29099
Function
Customer Service
Location
Hungary | Budapest
Required language
English, Norwegian
Contract type
Permanent
Employment type
Full time
Closing date
31/03/2019
Description

Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.

To learn more, visit us at www.sykes.com.

   

We are looking for the following professional 
to join our Budapest Call Center:

 

NORWEGIAN speaking CUSTOMER SUPPORT REPRESENTATIVE

 

 who will

 

provide a professional front and back office service function for our client’s project in line with the contractual agreements and working in compliance.

 

Tasks:

  • Receiving requests from our client in NORWEGIAN language via phone and e-mail
  • Providing back office administrative services
  • Checking invoices
  • Receiving, categorizing and registrating work orders
  • Recognizing problems
  • Dealing with correspondence
  • Qualifying, prioritizing cases
  • Arranging necessary steps with subcontractors, liaising with local country offices, coordinators, technical teams
  • Coordinating progresses
  • Initiating preventive calls to minimize damages

 

Requirements:

  • Fluent Norwegian language knowledge
  • Conversational English language knowledge
  • Experience in administration
  • Good organizational skills
  • Advanced level knowledge of MS Office applications
  • Excellent problem solving skills
  • Good communication skills

 

Advantages:

  • Financial studies
  • Good level of analytical skills, numeracy and financial awareness 

We offer you:

  • Career opportunity
  • Cafeteria
  • Friendly, multicultural work environment
  • Dynamic team
  • Hungarian language course
  • Arranging work related documents
  • Modern office environment
  • Company events

 

Check out our facebook page SYKES Hungary 

 

Watch our video: SYKES- Who we are 

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