Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.
To learn more, visit us at www.sykes.com
We are looking for the following professional
to join our Budapest Call Center:
Czech Speaking SOCIAL MEDIA Responder
Tasks:
- Give support through social media platforms
- Answer emails regarding technical issues and quieries
- Responsible for managing relationships with community members and contributors and policing the community
- Communicate with customers, partners and internal resources in clear, positive and supportive ways
- Anticipate emerging or outstanding issues reported in the community
- Receiving calls from customers regarding technical issues and questions
- Report any data or issue trends and feedback
Requierments:
- Native Czech language knowledge and intermediate English language knowledge
- High level knowledge on Forums and online communities
- High level knowledge on Internet and online applications and services
- High level knowledge on MS Office programs
- High quality written and verbal communication skills
- Very strong comprehension skills and thorough attention to details
- Ability to communicate and customize communication style with people from varying job roles and responsibilities
We offer:
- Fringe benefit system
- Friendly, multicultural work environment
- Paid training
- Career development opportunities
- Office located in the city centre
- In-House doctor
- Casual dress code
- Various company and team building activities, events, parties