About Foundever ™  

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Quality Systems Assistant / Office Admin

This is a hybrid role and would be mainly work at home however 1 day a week in office in Galashiels is required.

Main responsibilities will include:

• Provide efficient practical and administrative support to the Quality Systems & Environmental Manager to ensure the smooth running of the site Management Systems, ISO 9001 Quality, ISO 14001 Environmental, ISO 27001 Information Security, ISO 13485 Medical Devices as well as Occupational Health & Safety and other accreditations where applicable that the site holds, MHRA, Food Hygiene, SALSA, Cyber Essentials
• Update various databases, run reports and monitor actions to ensure items are completed on time
• QS database – client complaints, procedure changes, audit findings, quarantine actions, isolations, logging audit reports
• Training database – internal procedure training, external training
• Asset database – maintenance records, supplier information, document reviews
• Amend procedures and forms for approval, document changes made
• Monitor, issue, record, and chase training sign off sheets
• Carry out checks on First Aid boxes, keep roll call sheets updated
• Produce posters, newsletter and notices for H&S and company information
• Assist with environmental initiatives
• Assist in implementing and maintaining any client specific quality requirements

Office Admin duties

• Providing a professional and efficient support service to the @HOME team following set processes to enable the movement and control of Company assets.
• General administration duties where required for clients or a point of contact for holiday coverage
• General maintenance of noticeboard information
• Participation in planning site events and linking into the Foundever EverConnect programs

Key Skills:

• Attention to detail, good organisational and time management skills and the ability to prioritise and follow instruction accurately
• Excellent communication and customer service skills
• Ability where required to work on their own and if desired also from home
• A high level of numeric and data accuracy
• Excellent keyboard skills and a good working knowledge outlook, word, excel,
• Working knowledge of PowerPoint, publisher, visio, acrobat would be advantageous
• A basic knowledge of inventory and CRM systems (full training will be provided)

Security Compliance

Employees are required to maintain compliance with Foundever safety, security, and privacy programs.  Responsible for being an active participant in the Foundever safety, security and privacy programs to protect Foundevers business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all Foundevers employees.

Ethics Compliance

Foundever is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies.  Employees are encouraged to observe the highest standards of professionalism at all times, and are expected to adhere to Foundever’s policies on ethics and integrity.