We are looking for an enthusiastic French Speaking Level 1 Agent to join our Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.
Your responsibilities will be the following:
- As a Customer Support Technician – Level 1 Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls, emails & end-user requests of the products
- Give accurate information to customers, who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries
- Keep the user informed and follow-up ongoing cases
- Involve your customers – realize and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level
- Be proactive - identify deeper drivers of customer needs
- Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails
Our desired candidate:
- Fluent in French language and has conversational English language knowledge
- BASED IN HUNGARY OR WILLING TO RELOCATE
- Loves helping customers, communicates clearly and has excellent problem solving skills
- Has a strong customer service focus
- Having experience in customer service that’s an advantage, but we will provide full professional training
- Pays close attention to the details
- Enjoys learning new things and develops – adopts changes easily and be flexible
- Confident user of MS Office package
If you join us we offer you:
- Coming from abroad? We help you with a relocation package
- Competitive salary, bonuses and cafeteria benefits
- Paid professional training lead by our professional trainers
- Stable and international company background
- Multilingual environment, native colleagues from more than 25 nationalities
- Become a member of a friendly team - a company culture where we respect our diverse and unified teams, where we are proud of our achievements
- Opportunity for personal development and learning - You can develop and grow within the company as a member of our career program
- Feel the good vibe in our company events or team building activities (Monthly Fun Day with activities, office massage, Christmas party, charity events etc.)
- Free coffee and tea
- Foosball and darts
- We ensure you in-house doctor, central located fancy&modern office and casual dress code
Fore more information check us on Facebook too and watch our video!