Sitel Group & Sykes are now Foundever™

Vacancy title
Swedish/Finnish/Norwegian Customer Service Agent
Ref
143339
Function
Operations
Work Model
Work from Home
Location
UK | UK Remote, any Location, GB
Required language
English, Finnish, Norwegian, Swedish
Contract type
Permanent
Employment type
Full time
Closing date
25/06/2024
Description

About Foundever ™    
 
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Working from Home Swedish/Finnish/Norwegian Customer Service Advisor 

We provide support to owners of our award winning and innovative mobile phones, smart-phones and tablets, from assisting with mobile email and internet setup to giving friendly advice on the best phones for our customers, to arranging repairs and everything in between.

If you are a gadget lover you’ll love working here.  You’ll be part of a friendly team where we communicate with customers across Europe and beyond.  You’ll receive regular training on the latest devices and be the first to use them.

We operate Monday to Friday from 8am to 6pm; however these times are always subject to change depending on business requirements, so this should be taken into consideration. We offer a range of benefits as follows:

  • 37.5 hour contact – Monday to Friday working.
  • Learning and Development courses
  • Career opportunities within the account 

What you need to do in return? Well…you’ll need excellent customer service skills and be able to work through problems logically and patiently all in a warm and friendly manner.

If you would like to be part of this team, please contact us:

Roles and Responsibilities:

  • To respond to all customer enquires within given timescales, efficiently and effectively.
  • To develop and maintain a full knowledge of client products and services.
  • To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
  • To deal with all correspondence as requested/required.
  • Logging of all calls accurately and in line with procedure.
  • Responsible for maintaining and updating all administration.
  • To consult product manuals, to be able to advise customer of appropriate options / solutions.
  • To meet minimum monitoring criteria
  • To meet and exceed daily/weekly targets

Experience, knowledge and Skills required:

  • Fluent in written/oral Swedish, Finnish and English or Finnish, Norwegian and English
  • Experience of or aptitude for Customer Service.
  • Good organisational skills.
  • A minimum of 20 wpm on a keyboard.
  • Excellent communication skills and the ability to remain calm in all situations.
  • Ability to work on own initiative and under pressure in order to achieve deadlines.
  • ECDL qualification an advantage