Sitel Group & Sykes are now Foundever™

Vacancy title
Norwegian speaking customer support agent for a tech client in Cyprus, incl. relocation package!
Ref
143330
Function
Customer Service
Work Model
On-Site
Location
Cyprus | Larnaca
Required language
English, Norwegian
Contract type
Permanent
Employment type
Full time
Closing date
22/07/2024
Description

Do you want to work in one of Europe's sunniest countries while growing both professionally and personally? Do you want to strengthen your professional skills while gaining unforgettable experiences? Join us on the stunning Mediterranean island of Cyprus!

Moving abroad is of course a big step, and we want you to feel comfortable when you settle in a new country. That's why we offer a relocation package, which means we help you with housing and travel expenses. We'll accompany you throughout your journey and also help you to register with the administrative authorities in Cyprus, so that banking, for example, is taken care of without any problems.

The company you work for values teamwork, and the team will be connected through both work and events. With a cheerful and helpful attitude, you will go far in this role!

About the job:


As a Customer Service Representative, it's your job to make sure all customers feel satisfied after speaking with you. You'll work with Norwegian-speaking customers of a well-known technology company, communicating with them via phone, email and chat. You will also work to achieve clear goals and guide customers to the right solutions. Customer service hours are 7 am-7 pm on weekdays and 9 am-2 pm on weekends, so your schedule will include both day, evening and weekend shifts. The job starts with paid training, where you'll learn how to use the tools needed to help customers with their questions and problems.


Daily work tasks include
- Answering customer calls.
- Providing high quality customer service
- Dealing with customer related issues.
- Striving to achieve daily customer satisfaction, efficiency and quality levels. KPIs (Key Performance Indicators).


Who are we looking for?
For this role, we are looking for someone who is sociable, ambitious and motivated to help customers. You're interested in technology, gaming or have perhaps built your own computer. You also thrive in a fast-paced work environment with a strong team spirit among all employees!


We emphasise your personal suitability for the role. Our only requirements are that you have completed upper secondary school, that you are a native Norwegian speaker, that you can speak English and that you have a clean criminal record.


Benefits of working in Cyprus:
- Fixed monthly salary and a favourable bonus scheme.
- Fixed salary and a favourable salary package, plus a favourable pay rate.
- Favourable tax rules with 0% income tax up to €19,500 per year.
- Health insurance for both work and leisure.
- Favourable staff discounts at local cafés, restaurants, gyms, etc.

Security features:
- Relocation package including accommodation and airfare.
- 21 leave days per year.
- Assistance with all administrative matters in Cyprus, such as bank account opening and immigration issues.

About us


Foundever Cyprus is our multinational office in Larnaca. The office is modern and our 600 colleagues have a welcoming, friendly and winning spirit. Foundever has agents in Sweden, Norway, Denmark, Finland, Germany and the UK.


Does this sound interesting?
Take the opportunity to apply today, as interest is high and positions are filled quickly. Recruitment is ongoing, and we look forward to receiving your application!


About the position:
Start date: 22/7
Location: Larnaca, Cyprus
Full time, 6 months probationary period.