Sitel Group & Sykes are now Foundever™

This vacancy is now closed

Vacancy title
Danish Customer Support Representative
Customer Service
Work Model
Cyprus | Larnaca
Required language
Danish, English
Contract type
Employment type
Full time
Closing date

Danish-speaking customer employees for e-Boks in Cyprus - including moving package!

e-Boks is an online digital mailbox for both private individuals and companies. e-Boks is used for e.g. two-way communication, digital signatures and online payment, users also have the option of saving their own documents and images through uploading. In 2018, e-Boks had more than 16 million users and 30,000 private and public sender companies globally. 485 million documents were delivered through e-Boks in 2018, and 4.1 million digital signatures were made via the platform. Used on Android, iOS and Windows Phone, we also have a mobile website.

Are you looking for an opportunity to work in one of Europe's sunniest countries and at the same time develop yourself personally and professionally and create a memory for life? Then you will be happy to hear that we at Foundever Group are looking for Danish-speaking customer service employees for our flagship office in Cyprus!

We understand that moving abroad is a big step. That is why we want you to feel safe during the whole process and help you settle in Cyprus. We offer a relocation package, which means we compensate for the flight and help you find a place to live. We are with you all the way and also help with contact with local authorities and banks. The office you will work at consists of committed and forward-looking colleagues who are passionate about providing customer service at the highest level. The group describes itself as a "Cyprus family" and has a leisure time consisting of activities and socializing regardless of the day of the week.

Something we can promise is that after your time with us you will not only have grown as a person, but also have had an experience of a lifetime!

About the role

You are employed as a customer service employee. In this position, you must process incoming questions per telephone and e-mail. The goal is to find solutions to customers' problems, guide them in a professional manner and, most importantly, provide them with an excellent customer experience.

Customer service hours are Monday-Friday 9:00am-9:00pm Saturday-Sunday 11:00am-5:00pm local Cyprus. The work shifts will thus consist of daytime, evening and weekend. The service starts with a paid training, where you learn both the technical side of the work and how to offer the best customer service.

Daily tasks include:

· Answer calls from customers

· Provide customers with high-class service

· Manage customer related matters

· Strive to achieve your daily KPIs that include customer satisfaction, efficiency and quality

Who are we looking for?

In this role, we are looking for you who are social, ambitious and motivated by helping customers. Furthermore, you like working in a workplace with a fast pace, rapid changes and a good team spirit, where the good community permeates the entire office.

In this process, we place great emphasis on personal suitability. Our only requirements are that you have completed upper secondary school, speak Danish as your mother tongue, speak English and have a clean criminal record.

Advantages of working with us in Cyprus:

· Fixed monthly salary and advantageous bonus system.

· Sun 330 days a year.

· Favorable tax system with 0% income tax up to €19,500/year.

· Sickness and accident insurance during both work and leisure.

· Favorable staff discounts at local cafes, restaurants & gyms etc.

· Moving package incl. accommodation and flight deduction.

· 21 days holiday per year.

· Help with all on-site administration in Cyprus, such as bank account opening and migration matters.

Foundever Cyprus is our multinational office in Larnaca. The office is modern and characterized by warmth, community and a winning spirit among our approximately 650 colleagues. In the office there are agents from Sweden, Norway, Denmark, Finland, Germany and England, among others.

Does this sound like something that interests you?

Take the chance and apply already today, because there is great interest and positions are filled quickly. Recruitment is ongoing, and we look forward to your application!

Email the recruitment team at (in English please!) for more info.

Information about the position:

· Location: Larnaca, Cyprus

· Type of employment: Full-time with an initial trial period of 6 months