Sitel Group & Sykes are now Foundever™

Vacancy title
Kundtjänstmedarbetare för Klarna till soliga Cypern! Flyttpaket ingår! Start 1/7!
Ref
143296
Function
Customer Service
Work Model
On-Site
Location
Cyprus | Larnaca
Required language
English, Swedish
Contract type
Permanent
Employment type
Full time
Closing date
03/07/2024
Description

Are you attracted by being able to work in one of Europe's sunniest countries and at the same time be able to develop both professionally and on a personal level? Do you want to strengthen your CV and at the same time get memories for life? Welcome to us on the wonderful Mediterranean island of Cyprus!

As we understand that moving abroad is a big step, we want you to feel safe throughout the process and therefore help you become a resident of Cyprus. We offer relocation packages, which means that we help with accommodation and flight compensation. We are with you all the way and also help with contact with local authorities and banks. The office you will work in consists of committed and forward-looking colleagues who are passionate about delivering customer service at the highest level. The group describes themselves as each other's "Cyprus family" and has a free time that consists of activities and socializing regardless of the day of the week.

If there is one thing we can promise, it is that after your time with us you have not only grown as a person, but also gained an experience for life!

About the role:

In your role as a customer service employee, you will help Klarna's customers with various payment solutions. Your task will be to deliver top-class customer service and your day will be filled with questions about, for example, invoices and payment reminders. The work mainly takes place via incoming calls by phone, but email and chat can also occur.

The opening hours for the customer service are Monday-Sunday 9.00-22.45, the work shifts will thus mean daytime, evenings and weekends. The service starts with a paid training where you learn both the technical side of the work and how to offer the best customer service.

Daily tasks include:

Answer calls from customers
Provide customers with high-class service
Administer customer-related matters
Strive to achieve your daily KPIs related to customer satisfaction, efficiency and quality

Who are we looking for?

In this role, we are looking for you who are social, ambitious, and motivated by helping customers. Furthermore, you like working in a workplace with a fast pace, rapid changes and a great team spirit where the good community permeates the entire office.

In this process, we place great emphasis on personal suitability. Our only requirement is that you have completed high school, speak Swedish as your mother tongue, can speak English and have a clean criminal record.

Advantages of working with us in Cyprus:

Fixed monthly salary and advantageous bonus system.
Sun 330 days a year.
Favorable tax system with 0% income tax up to €19,500/year.
Sickness and accident insurance during both work and leisure.
Favorable staff discounts at local cafes, restaurants & gyms, etc.

Safety factors:

Moving package incl. accommodation and flight allowance.
21 days holiday per year.
Help with all on-site administration in Cyprus such as opening a bank account and migration matters.

Foundever Cyprus is our multinational office in Larnaca. The office is modern and characterized by a warmth, community and winning spirit among our approximately 600 colleagues. In the office there are agents from Sweden, Norway, Denmark, Finland, Germany and England, among others.

Does this sound like something that interests you?

Take the chance and apply already today, because there is a lot of interest and positions are filled quickly. Recruitment is ongoing and we look forward to your application!