JOB TITLE: Customer Support Advisor
REPORTS TO: Account Supervisor
- PURPOSE OF JOB
As Customer Support advisor, you will answer incoming calls from customers, respond to inquiries, manage complaints, handle cash transactions, and provide general information. You will also inform customers of the services terms and project a professional company image through voice and online interactions.
- Key Responsibilities
- Answer call/email received from customers and work to resolve their queries
- Handle money transactions with customers
- Management and resolve customer complaints
- identify and escalate issues to supervisors
- Provide service information to customers
- Research required information using available resources
- Document all call information according to standard operating procedures
- Follow up customer calls/emails when necessary
Adhering to defined procedures, standards and performance expectations
- CORE COMPETENCIES
Focus on customer
- Accurately identifies customer requirements, expectations, and needs
- Follow up with customers to ensure problems are solved
Build Collaborative Relationships
- Build relationships with people across a variety of functions within the organization
Relate to others in an accepting and respectful manner regardless of their organizational level, personality or background
4.EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED
Skills Required
- Fluency in the (Polish) Language
- Good understanding of English
- SECURITY COMPLIANCE
Employees are required to maintain compliance with SYKES safety, security, and privacy programs. Responsible for being an active participant in the SYKES safety, security and privacy programs to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees.
- ETHICS COMPLIANCE
SYKES is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times, and are expected to adhere to SYKES policies on ethics and integrity