Sitel Group & Sykes are now Foundever™

This vacancy is now closed

Vacancy title
Polish Customer Support Representative
Ref
141741
Function
Customer Service
Work Model
Hybrid
Location
Egypt | Cairo
Required language
Polish
Contract type
Permanent
Employment type
Full time
Closing date
20/03/2023
Description

JOB TITLE: Customer Support Advisor

 

REPORTS TO: Account Supervisor 

  1. PURPOSE OF JOB

As Customer Support advisor, you will answer incoming calls from customers, respond to inquiries, manage complaints, handle cash transactions, and provide general information. You will also inform customers of the services terms and project a professional company image through voice and online interactions.

  1. Key Responsibilities 
  • Answer call/email received from customers and work to resolve their queries
  • Handle money transactions with customers
  • Management and resolve customer complaints
  • identify and escalate issues to supervisors
  • Provide service information to customers
  • Research required information using available resources
  • Document all call information according to standard operating procedures
  • Follow up customer calls/emails when necessary

Adhering to defined procedures, standards and performance expectations

  1.           CORE COMPETENCIES

Focus on customer  

  • Accurately identifies customer requirements, expectations, and needs 
  • Follow up with customers to ensure problems are solved

 

Build Collaborative Relationships

  • Build relationships with people across a variety of functions within the organization

Relate to others in an accepting and respectful manner regardless of their organizational level, personality or background

4.EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED

 

Skills Required

  • Fluency in the (Polish) Language
  • Good understanding of English

 

  1. SECURITY COMPLIANCE

Employees are required to maintain compliance with SYKES safety, security, and privacy programs.  Responsible for being an active participant in the SYKES safety, security and privacy programs to protect SYKES' business operations, facilities, and physical and intellectual property and to ensure a safe and secure working environment for all SYKES' employees.

  1. ETHICS COMPLIANCE

SYKES is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies.  Employees are encouraged to observe the highest standards of professionalism at all times, and are expected to adhere to SYKES policies on ethics and integrity