Sitel Group & Sykes are now Foundever™

This vacancy is now closed


Purpose of the Job:

Responsible for preparing analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends, using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction.


Key Responsibilities:

  • Sustain the reports’ run as per agreed.
  • Flag any abnormalities to the stakeholders while running reports.
  • Attend clients’ meetings as scheduled.
  • Apply any required updates on reports.
  • Constantly look for better techniques to run reports.
  • Ensure Operations team members are correctly mapped on ADA
  • Constantly get the Operations feedback on the reports & tackle any issues or concerns.
  • Create and update schedules

Core Competencies

  • Analysis
  • Problem Solving
  • Communication
  • Result Orientation
  • Teamwork

Experience, Knowledge and Skills Required

  • Advanced Excel Knowledge
  • Fluency in the English language
  • Call center experience
  • Reporting or WFM experience is a plus
  • Intermediate knowledge of the Power BI and SQL