Sitel Group & Sykes are now Foundever™

This vacancy is now closed

Vacancy title
Hungarian Speaking Service Desk Agent - part time
Ref
141482
Function
Customer Service
Work Model
Hybrid
Location
Hungary | Budapest
Required language
Hungarian
Contract type
Permanent
Employment type
Part time
Closing date
31/01/2023
Description

We are looking for an enthusiastic Hungarian Speaking Level 1 Agent to join our  Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements. 

Your responsibilities will be the following:

  • As a Customer Support Technician – Level 1 Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls, emails & end-user requests of the products
  • Give accurate information to customers, who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries
  • Keep the user informed and follow-up ongoing cases
  • Involve your customers – realise and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level
  • Be proactive - identify deeper drivers of customer needs
  • Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails

 

Our desired candidate:

  • Fluent in Hungarian language and has conversational English language knowledge
  • BASED IN HUNGARY OR WILLING TO RELOCATE
  • Loves helping customers, communicates clearly and has excellent problem solving skills
  • Has a strong customer service focus
  • Having experience in customer service that’s an advantage, but we will provide full professional training
  • Pays close attention to the details
  • Enjoys learning new things and develops – adopts changes easily and be flexible
  • Confident user of MS Office package

 

If you join us we offer you:

  • Coming from abroad? We help you with a relocation package
  • Possibility to work from home (in Hungary)
  • Competitive salary, bonuses and cafeteria benefits
  • Paid professional training lead by our professional trainers
  • Stable and international company background
  • Multilingual environment, native colleagues from more than 25 nationalities
  • Become a member of a friendly team - a company culture where we respect our diverse and unified teams, where we are proud of our achievements
  • Opportunity for personal development and learning - You can develop and grow within the company as a member of our career program

 

For more information check us on Facebook too and watch our video!

 

SYKES is now part of Sitel Group. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe, we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages.