Job Title: Communications and Employee Engagement Specialist
Reports to: HR Manager
Responsibilities:
Create, update & maintain company intranet (MAXConnect) pages for Sitel Greece
Based on associates’ insights, create and suggest improvement plans to increase associate satisfaction
Attend global project meetings related to the MAXProjects
Identify and recruit the Greece MAXPerts & MAXInsiders
Manage, plan and deliver all SitelFit related activities (Virtual, On-site & Off-site)
Manage, support and coordinate any company events
Manage, support and coordinate CSR initiatives
Create and share satisfaction surveys for all events
Create reporting and presentations to higher management regarding events & associates’ satifaction
Promote the annual Sitel Employee Satisfaction survey
Handle all internal communication
Qualifications:
Education (if beyond High School or equivalent):
College degree in education, marketing, human resources or relevant field
Languages proficiency
Advanced level of English (at least C1) both verbal and written
Experience Target (in this job or a related function/field):
Proven experience at least for the past year as an Employee Engagement Specialist
Customer Support Industry experience will be a plus
Skills: (identify essential skills required, and identify additional skills that enable success in performing this job)
Impeccable disciplinary behavior
High level of self-motivation
Analytical thinking, flexibility, ability to work under pressure
Strong communication skills, employee motivation
Strong customer and service orientation
Knowledge/Abilities: (describe type and level of knowledge or ability needed to perform essential job functions
and those that enable success in performing this job)
People oriented
Structured way of working
Ability to plan, multi-task and manage time effectively
Excellent communication, interpersonal, facilitation and influencing skills
Dependable, reliable and able to perform duties with minimum supervision
Ability to interact positively with staff at all levels
Strong understanding of computer basics (Windows, Excel, Word, PowerPoint, Outlook, and Internet)