Vacancy details

Egypt | Cairo

This vacancy is now closed

Description

JOB TITLE: Customer Support Representative

 

REPORTS TO: Account Supervisor

 

  1. What’s in it for you?

 

We believe in the more, the merrier, and that’s why we love to grow our family. Our family celebrates success and seizes to frame those special team and individual moments.

Our family thrives on: “we help people, one caring interaction at a time”. Your back is covered from induction day up until forever.

Following our slogan: “Work, Learn, Grow”, we know you have some Career Goals for yourself and we save some of our plans for you!

Do you enjoy building relationships? Do you enjoy supporting others? Do you enjoy teamwork?

If 3 Yes’s then what are you waiting for, apply now for a job at Sitel and start your career, become a trusted advisor for our global clients.

 

  1. We expect you to:

 

  • Enjoy building relationships while helping your customers sorting out their queries.
  • Be our clients’ service information guru
  • Be an information research geek, using available resources
  • Be our clients’ public relationship manager, following up on customer’s calls/emails when necessary
  • Be our clients’ monetary transaction consultant
  • Be our clients’ problem solver
  • Enjoy documenting all your efforts to become a future reference for your teammates and standardize information according to operating procedures
  • Send the issues that needs higher level of handling to next tiers to sort out your customers issues
  • Love working by the book, so that following procedures, standards, and performance expectations wouldn’t be a great deal

 

  1. Super Traits we are looking for in you:

 

  • Customer Focus
  • Communication
  • Composure
  • Problem Solving
  • Flexibility

 

  1. Superpowers we are looking for in you:

 

  • German proficiency level C1.
  • Basic understanding of technical troubleshooting.

 

  1. We, Sitel employees vow to protect:

 

  • Sitel safety, security, and privacy programs.
  • Sitel’s business operations, facilities, and physical and intellectual property.

 

  1. We believe in:

 

  • Respecting the letter and spirit of the law and other accepted standards of business conduct as reflected in Sitel’s policies.
  • The highest standards of professionalism.
  • Sitel policies on ethics and integrity.