Sitel Group & Sykes are now Foundever™

This vacancy is now closed

Vacancy title
Customer Support Representative / NORWEGIAN / inbound (m/f/d)
Ref
141053
Function
Customer Service
Work Model
Work from Home
Location
Germany | Berlin
Required language
English, Norwegian
Contract type
Temporary
Employment type
Full time, Part time
Closing date
23/10/2022
Description

SYKES keeps up with the virtual progress, which means that we implement the complete application process via video conference! All you need to take part is a PC or laptop, a headset, and an internet connection.

We are currently looking for NORWEGIAN speaking customer service representatives working from HOME.

 

YOUR TASKS:

You advise our Norwegian speaking customers via phone and email and increase customer satisfaction by solving requests promptly and competently. 

 

WE OFFER: 

Fulltime employees receive: 

  • Fixed salary of €2080 / month gross
  • Language bonus of €300 / month 
  • performance bonus of up to €200 / month 
  • Various options for contracts – 20 to 40 hours a week 
  • You will take part in a professional, paid training prior to starting your work 
  • You can enjoy 25 paid vacation days annually 
  • We offer you opportunities for advancement within the company or project
  • Our employees benefit from discounts for travel, fashion, fitness, and recreational activities
  • 50€ / month to cover your internet/electricity bills for working from home 
  • If you are interested in increasing your German skills, you can take part in optional German language classes

 

YOU OFFER: 

  • Fluency in Norwegian and English 
  • Commercial and technical affinity regarding the internet and phone calls
  • PC literacy 
  • Previous customer service experience preferable 
  • Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines 
  • You enjoy learning and adopt knowledge easily
  • You are empathetic and socially competent 

 

REQUIREMENTS FOR YOUR WORKPLACE: 

  • A broadband connection (DSL, VDSL or cable connection)  
  • An Internet connection with the speed of 16 Mbits/s downstream and 1 Mbit/s upstream
  • Your computer needs to be directly connected to a router. It needs to support NAT (Network Address Translation), provide a firewall component, and must be connected to the home network by IPv4
  • A separate, quiet and background noise-free room
  • Comfortable and ergonomic furniture 

… if you answered YES to all questions, then we want you!

 

We are looking forward to your application!

People from various backgrounds are welcome at SYKES!

 

SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries – working from home or from one of our customer experience (CX) hubs – we securely connect best-loved brands with their customers every day in 50+ languages.

 

Learn, Lead & Grow at Sitel Group®!

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.