We are looking for a Workforce Management Reporting Analyst.
Mission
The mission of the Reporting Analyst is to provide accurate insights about performance at various levels to enable proper decision-making
Challenges
Identify credible data sources (source of truth) for accurate reporting/presentation along with accurate processing
ABOUT THE JOB
The Reporting Analyst role entails collecting organization/client data to create/update reports, dashboards, databases etc. so that respective leaders get views for effective decision making.
Key responsibilities:
Collect information for reporting
- Collect data from various data sources
- Collect assumptions from planning/scheduling
- Collect targets by program, etc.
- Validate and analyze input data
Process data
- Utilize standard tools/templates/methodologies to create reports.
- Design reports which are analytical in nature, provide RCA & logical analysis.
- Design reports which call out deviation between actual & plan/target
- Design custom reports as per business needs.
Validate data
- Create a mechanism for error checking (error%).
Publish data
- Publish reports to different stakeholders
- Publish reports on a set frequency
KPIs
- Reporting accuracy
- Reporting timeline
- Automation savings
Plum Talents
- Innovation
- Execution
- Adaptation
- Communication
- Teamwork
Skills, Behaviors & Knowledge
- Strong application usage
- Problem-solving
- Strong attention to detail
- Good communication
Development path
- WF Scheduler Coordinator
- WF Realtime Analyst
- Coach / Team Manager
OTHER QUALIFICATIONS
Experience
- Experience in similar position
- Knowledge of databases & SQL
- Knowledge of Excel and Excel VBA
- Nice to have
- Knowledge of SQL SSIS & SSAS
- Knowledge of PowerBI
Certifications and Licenses
- Certification in reporting tools preffered (Excel/SQL/Power BI etc.)
Languages
- Local language (Hungarian)
- Basic English (required)
- Other languages (nice to have)
Tools and Applications
- Advanced level of MS Excel (including advanced formulas), PowerPoint and Outlook.
- VBA macros is an asset, 6 VBA/Automation is preferred
- Experience with WFM systems, Communication systems (e.g. Avaya, PureCloud)
- Experience with MS SQL Server Management Studio is an asset
- Preferable knowledge of MS Visual Studio SSDT
SITEL VALUES
Be Bold
- Challenge actual delivery when it does not align with our plan.
Build Trust
- Ensure accuracy and integrity in all financial reporting to support operational decision making.
Work Together
- Be the best partner for Site Directors, Operations Managers and Coaches.
Wow Customers
- Deliver proactive solutions to drive operational excellence.