Job Description – Financial Planning & Analysis Manager - Egypt
ABOUT SITEL
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.
With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion, and empathy of our people to Create Connection. Value Conversation.
Sitel values are:
Be Bold
- Challenge everything and ask to be challenged
- Be agile in a continuously complex environment.
- Accept to disagree with Excel.
Build Trust
- Bear accountability
- Ensure accuracy and integrity in all financial reporting to support operational decision making
Work Together
- Be the best partner for OPS/SD/CM
- Build relationships with all operations and support teams to deliver team objectives and simplify commercial discussions.
Wow Customers
- Deliver proactive financial solutions to drive operational excellence in Finance
- Communicate proactively
MISSION
FP&A Supports the business strategy for ensuring sustainable and profitable growth. Ensures integrity and accuracy of financial reporting and forecasting. Focuses on cost and margin optimization.
ABOUT THE JOB
As a real business partner to senior leadership team, the FP&A Manager handles budgeting and forecasting process annual, quarterly, monthly, weekly. Thanks to the FP&A Manager excellent interpersonal skills, strong relationships can be built across all levels of the company and challenge operational assumptions. Deep dive analysis can be produced, and a set of actions proposed at clients, sites, countries, or regional levels to drive efficiency and improvement. The FP&A Manager supports pricing and Capex business cases and provide benchmark and analysis about market trend.
KEY RESPONSIBILITIES
- Administer the Budget/Forecast Cycle.
- Liaise with Accounting team to facilitate period-closing processes.
- Organize the Daily Margin Tracker in partnership with Ops teams.
- Ensure adherence to calendar, consistency, and quality of financial performance information
- Proactively spot and highlight trends & variances to produce analysis
- Understand and evaluate drivers behind variances to Budget/Forecast/Prior period
- Offer support to Site management, Accounting, Regional FPA and Accounting teams, both in business-as-usual processes as well as ad-hoc requests
- Generating non-standard financial reports (business cases, sensitivity analysis, pricing-related tasks, Capex requests) etc.
CHALLENGES
- Switch from internal clients to external clients dealing with people having different financials skills and needs (AMs, Ops leaders, Sales etc.)
- Build financials models that can be used by non-Finance.
- Filter/translate operational data into measurable financial action plan.
JOB INTERACTIONS
Inside Sitel
- Site Director/Operations
- AMs/Sales/Pricing
- PMOs
- Procurement
- HR/Facilities/IT
- Accounting/Controlling
- Reporting
Outside Sitel
- Clients
- Financial Auditors
- Analysts
Reporting relationships
- Direct manager: Country CFO/Finance Director
- Functional manager: Regional FP&A
SKILLS, BEHAVIORS & KNOWLEDGE
- Teamwork
- Execution
- Hands on
- Self-disciplined and self-driven
- Proactive attitude
- Excellent communication and presentation skills
- Strong ability to multitask
- Excellent analytical skills
- Accounting, Audit, Finance knowledge
OTHER QUALIFICATIONS
Work Experience
- 10 years minimum post qualification experience in a large company
- Global organizations with international partners are of value
Education
- University degree in Finance (Accounting, Controlling or similar) or Economics (Trade, Business or similar)
Certifications and Licenses
- Degree in Mathematics/Statistics or/and Courses in Process or IT system is also an advantage
- ACCA/CFA/CFI or similar - full or partial certification is an advantage
- SCRUM, PMP, Six Sigma or similar will shorten learning curve
Languages
- Excellent command of English (spoken and written) is required.
- Other languages (nice to have)
Tools and Applications
- Excel and MS Office
- Finance Systems
- Oracle and/or SAP based solutions (nice to have)
- Exposure to PowerBI and SQL is of value