Vacancy details

Germany | Berlin

This vacancy is now closed


SYKES keeps up with the virtual progress, which means that we implement the complete application process via video conference! All you need to take part is a PC or laptop, a headset, and an internet connection.

For our site in Berlin we are currently looking for Finnish speaking customer support Agents


35 hours per week:

    • 1586€ / month fixed salary (1820€ from 1st of October)
    • 200€ / month fixed monthly extra pay for your language skill (increases to 300€ after probation period)
    • up to 300€ / month performance bonus
  • You will take part in a professional, paid training prior to starting your work
  • You can enjoy 25 paid vacation days annually
  • We offer you opportunities for advancement within the company or project
  • The opportunity to improve/learn German with our in-house German teacher
  • Our employees benefit from discounts for travel, fashion, fitness, and recreational activities
  • We make sure you can travel via public transport with a discount
  • We have a casual dress code, so you can bring some inspiration to the team!
  • We organize many different team events throughout the year (duing non- Covid times :( ) – BBQs, a big summer party, events for holidays and many more!
  • You will get inspired by all the different cultures within the company


What you will do at SYKES:

  • You will answer customer requests on the phone and E-mail
  • You will help customers with questions regarding technical products from a very known brand (This is just assistance, no Sales, no Commision)


Who are you? -  Are you…

  • an excellent Finnish speaker (Near Native +). As well as a fluent English speaker?
  • willing to work flexible hours as the job demands? (our opening times Mo-Fri office hours)
  • familiar with customer service?
  • comfortable with computers?
  • living in Berlin and having a valid work permit, if applicable, at time of hire?
  • willing to work 5 times a week?


… if you answered YES to all questions then we want you!


We are looking forward to receiving your application!

People from various backgrounds are welcome at SYKES!


SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries – working from home or from one of our customer experience (CX) hubs – we securely connect best-loved brands with their customers every day in 50+ languages.


Learn, Lead & Grow at Sitel Group®!

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be